Total complaints
14
Filed since 2016
2026 data Public-data reference. official source
Gotmortgage.com
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows Gotmortgage.com's complaint history from CFPB public records. 14 consumers have filed complaints since 2016. The company has a 85.7% timely response rate and has provided relief in 28.6% of cases.
14
Total Complaints
85.7%
Timely Response
7.1%
Disputed
28.6%
Relief Provided
6
States Active
2016
Since
Timely response
85.7%
CFPB-tracked response window
Relief rate
28.6%
Closed with monetary or non-monetary relief
Timely response rate 85.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 28.6%
Industry median
Share closed with monetary or non-monetary relief.
Gotmortgage.com complaint mix by product
- Mortgage 12 85.7% – 25% relief
- Payday loan, 1 7.1% – 100% relief
- Credit reporting, 1 7.1% – 0% relief
How Gotmortgage.com's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 12 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| FL | 2 |
| AZ | 1 |
| IL | 1 |
| GA | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 2 |
| Trouble during payment process | 2 |
| Loan servicing, payments, escrow account | 1 |
| Was approved for a loan, but didn't receive the money | 1 |
| Settlement process and costs | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2020 | 2 | 50% |
| 2021 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Gotmortgage.com
Gotmortgage.com has accumulated 14 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2025-08-17, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Gotmortgage.com reports a 85.7% timely-response rate and has closed 71.4% of cases with a written explanation to the consumer. 28.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 7.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Applying for a mortgage or refinancing an existing mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Gotmortgage.com: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Gotmortgage.com have?
Gotmortgage.com has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Gotmortgage.com respond to complaints on time?
Gotmortgage.com has a 85.7% timely response rate to CFPB complaints.
What is the most common complaint about Gotmortgage.com?
The most common issue reported against Gotmortgage.com is "Applying for a mortgage or refinancing an existing mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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