CFPB · Single-product concentration
Gotmortgage.com
18 CFPB complaints · 88.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Gotmortgage.com: 88.9% of 18 CFPB complaints sit in "Mortgage". Timely 88.9% · relief 27.8%. Allegations, not findings.
- Single-product concentration
- -50% filings 2016 to 2025
CFPB relief outcome brief
CCDB company gotmortgage-com
27.8% relief · 88.9% timely · 18 filings · Mortgage
Same-product relief peers
Nearest relief peer: Suntrust Banks, Inc. (27.5% relief)
Gotmortgage.com closes 27.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Gotmortgage.com's 18 filings include narrative text
55.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Gotmortgage.com complaint mix by product
- Mortgage 16 88.9% – 25% relief
- Payday loan, 1 5.6% – 100% relief
- Credit reporting, 1 5.6% – 0% relief
How Gotmortgage.com's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Gotmortgage.com
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 55.6% of this company's filings
Gotmortgage.com falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| FL | 3 |
| NV | 1 |
| GA | 1 |
| IL | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Trouble during payment process | 3 |
| Closing on a mortgage | 2 |
| Was approved for a loan, but didn't receive the money | 1 |
| Loan servicing, payments, escrow account | 1 |
| Settlement process and costs | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2020 | 4 | 75% |
| 2021 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Gotmortgage.com filings cluster in one product
Gotmortgage.com's 18 logged complaints stay concentrated: only 6 states show a filing. 55.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-08-17.
Gotmortgage.com answers 88.9% of complaints inside the CFPB's tracked window and closes 72.2% with a written explanation. 27.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Gotmortgage.com.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Gotmortgage.com: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 18.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Gotmortgage.com (88.9% timely; 27.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration