Gotmortgage.com
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Gotmortgage.com complaint mix by product
- Mortgage 16 88.9% – 25% relief
- Payday loan, 1 5.6% – 100% relief
- Credit reporting, 1 5.6% – 0% relief
How Gotmortgage.com's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| FL | 3 |
| NV | 1 |
| GA | 1 |
| IL | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Trouble during payment process | 3 |
| Closing on a mortgage | 2 |
| Was approved for a loan, but didn't receive the money | 1 |
| Loan servicing, payments, escrow account | 1 |
| Settlement process and costs | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2020 | 4 | 75% |
| 2021 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Gotmortgage.com
Gotmortgage.com's 18 logged complaints stay concentrated: only 6 states show a filing on record. 55.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2025-08-17.
Gotmortgage.com answers 88.9% of complaints inside the CFPB's tracked window and closes 72.2% with a written explanation. 27.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Gotmortgage.com.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Gotmortgage.com have?
18, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Gotmortgage.com respond to complaints on time?
88.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Gotmortgage.com?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.