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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
allowing over XXXX years of capitalization was catastrophic to my financial future. I believe this practice was designed to benefit the servicer at my expense 1
allowing such entities access to my consumer file without a bona fide credit transaction or authorization constitutes willful noncompliance with federal law ( see Cushman v. Trans Union Corp. 3
allowing the Attorney Generals office to investigate and prosecute complex mortgage fraud crimes. In addition 1
allowing the bank to handle their investigation on their own time. 1
allowing the company and/or its representatives to correctly identify the consumer. This notice is relative to all XXXX XXXX XXXX XXXX accounts listed on the credit file. 3
allowing the opportunity for them to abuse their power as a bank 1
allowing their customer to be shell-shocked by a suddenly-increased credit utilization on their account. I am disappointed in this company 1
allowing them to impose high interest charges on unsuspecting customers 1
allowing them to verify a debt that they are legally required to validate. 2
allowing this alleged illegal activity to take place for at least the last 16 years. 1
allowing violations to continue unchecked. CFPB guidelines emphasize timely and thorough responses to protect consumers ; Shellpoint 's approach undermines this process and my rights. This is not an isolated incident but part of a broader pattern 1
allows amendments 4
allows the public to appraise [ those individuals ] and the purposes for which they act 1
ALLSTATE LENDING GROUP, INC 7
Alltel or Fidelity CPI system or any other similar mortgage servicing software used by you 1
ALLTRAN FINANCIAL, LP 1
Ally 's fraud department 's direct number as well as email 1
Ally alleges it was for Other '' : during reassignement ( sic ) 1
Ally Bank has yet to recognize the potential linkage between these events. 1
Ally charged two overdraft fees on different days for transactions attempted on the same day ( contrary to their rule of only charging one overdraft per day ). 1
Ally Financial 1
Ally Financial 's collection agency has not been any better. They recently somehow found out I was working as a XXXX at a local XXXX XXXX XXXX and called the store 1
ALLY FINANCIAL INC. 22.9K
Ally made it clear they would not provide this information in any other way ; as such 1
ALMA Financial Assistance Corp. 3
almost 28 years later 1
almost a full day past by and I spent XXXX on the phone trying to understand what do they need to review. 1
almost as swiftly as they made that promise 1
almost daily 1
almost died. 1
almost doubling the initial loan. They have sent me a statement every month since 1
almost eight months later I have still received no response. 1
almost every cent he either XXXX XXXX 'd to himself or simply used XXXX XXXX on himself. 1
almost fifteen minutes after 1
almost laughing. The number was XXXX.,,2288984 Ontario Inc.,TX,764XX,,Consent provided,Web,2022-01-21,Closed with explanation,Yes,N/A,5135810 1
almost the entirety of my remaining balance 1
almost unfixable ) situation by lowering some fees ( that I was told could be MATCHED to the fees offered by another lender Id inquired with ) and offering a {$500.00} lender credit. However 1
alone 1
alone. 1
alone. I have received calls from MCM by 16 different phone numbers.,,ENCORE CAPITAL GROUP INC.,TX,XXXXX,,Consent provided,Web,2025-06-17,Closed with non-monetary relief,Yes,N/A,14136586 1
along and was advised that I had to take this issue up with Edfinancial ( EdFi '' ) since 1
along the lines of the XXXX 1
along with a breakdown of these amounts. 3. A full detailed list of the payment history on this account. Provide all payments made 1
along with a clear explanation of PayPals rationale for retaining them.And as of XX/XX/2026 1
along with a complete breakdown of my right to redeem the vehicle. Westlake has failed to provide verifiable proof of delivery or compliance with these statutory requirements. 1
along with a confirmation number 2
along with a copy of my birth certificate 2
along with a copy of my credit report showing the inaccuracies from XXXX 1
along with a copy of the exit inspection report. 1
along with a fax number. Once again 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.