Security Service Federal Credit Union
287 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Security Service Federal Credit Union complaint mix by product
- Checking or 72 26.4% – 25% relief
- Credit reporting 70 25.6% – 26% relief
- Mortgage 46 16.8% – 17% relief
- Vehicle loan 39 14.3% – 15% relief
- Debt collection 23 8.4% – 0% relief
- Credit reporting, 12 4.4% – 42% relief
- Credit card 11 4.0% – 9% relief
How Security Service Federal Credit Union's 287 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 72 |
| Credit reporting or other personal consumer reports | 70 |
| Mortgage | 46 |
| Vehicle loan or lease | 39 |
| Debt collection | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Credit card | 11 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card or prepaid card | 5 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 183 |
| CO | 42 |
| UT | 20 |
| CA | 11 |
| FL | 5 |
| AZ | 4 |
| TN | 2 |
| NY | 2 |
| VA | 2 |
| NC | 1 |
| NM | 1 |
| IL | 1 |
| DE | 1 |
| NV | 1 |
| MA | 1 |
| LA | 1 |
| MD | 1 |
| HI | 1 |
| ND | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 41 |
| Incorrect information on your report | 34 |
| Trouble during payment process | 29 |
| Problem with a company's investigation into an existing problem | 27 |
| Improper use of your report | 22 |
| Managing the loan or lease | 16 |
| Problems at the end of the loan or lease | 16 |
| Attempts to collect debt not owed | 12 |
| Problem caused by your funds being low | 12 |
| Struggling to pay mortgage | 11 |
| Problem with a lender or other company charging your account | 9 |
| Opening an account | 7 |
| Problem with a purchase shown on your statement | 6 |
| Took or threatened to take negative or legal action | 5 |
| Repossession | 4 |
| Problem when making payments | 4 |
| Other features, terms, or problems | 3 |
| Closing on a mortgage | 3 |
| Closing an account | 3 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 30 | 100% |
| 2023 | 56 | 100% |
| 2024 | 55 | 100% |
| 2025 | 79 | 100% |
| 2026 | 67 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Security Service Federal Credit Union
Security Service Federal Credit Union's 287 logged complaints stay concentrated: only 23 states show a filing on record. Only 33.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2022 through 2026-06-25.
Security Service Federal Credit Union answers 100% of complaints inside the CFPB's tracked window and closes 76.3% with a written explanation. 20.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Security Service Federal Credit Union.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Security Service Federal Credit Union have?
287, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Security Service Federal Credit Union respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Security Service Federal Credit Union?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.