CFPB · Diversified product mix
Security Service Federal Credit Union
287 CFPB complaints · diversified mix (top product 25.1%) · top issue Managing an account.
Security Service Federal Credit Union: top product "Checking or savings account" is only 25.1% of 287 - multi-bucket mix. Timely 100% · relief 20.6%. Allegations, not findings.
- Diversified product mix
- +123.3% filings 2022 to 2026
CFPB relief outcome brief
CCDB company security-service-federal-credit-union
20.6% relief · 100% timely · 287 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Eastern Bankshares Inc (20.6% relief)
Security Service Federal Credit Union closes 20.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 287 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Security Service Federal Credit Union complaint mix by product
- Checking or 72 26.4% – 25% relief
- Credit reporting 70 25.6% – 26% relief
- Mortgage 46 16.8% – 17% relief
- Vehicle loan 39 14.3% – 15% relief
- Debt collection 23 8.4% – 0% relief
- Credit reporting, 12 4.4% – 42% relief
- Credit card 11 4.0% – 9% relief
How Security Service Federal Credit Union's 287 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 72 |
| Credit reporting or other personal consumer reports | 70 |
| Mortgage | 46 |
| Vehicle loan or lease | 39 |
| Debt collection | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Credit card | 11 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card or prepaid card | 5 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Security Service Federal Credit Union
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 63.8% of this company's filings
Security Service Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 67
- +123.3% vs 2022
Top States
| State | Complaints |
|---|---|
| TX | 183 |
| CO | 42 |
| UT | 20 |
| CA | 11 |
| FL | 5 |
| AZ | 4 |
| TN | 2 |
| NY | 2 |
| VA | 2 |
| NC | 1 |
| NM | 1 |
| IL | 1 |
| DE | 1 |
| NV | 1 |
| MA | 1 |
| LA | 1 |
| MD | 1 |
| HI | 1 |
| ND | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 41 |
| Incorrect information on your report | 34 |
| Trouble during payment process | 29 |
| Problem with a company's investigation into an existing problem | 27 |
| Improper use of your report | 22 |
| Managing the loan or lease | 16 |
| Problems at the end of the loan or lease | 16 |
| Attempts to collect debt not owed | 12 |
| Problem caused by your funds being low | 12 |
| Struggling to pay mortgage | 11 |
| Problem with a lender or other company charging your account | 9 |
| Opening an account | 7 |
| Problem with a purchase shown on your statement | 6 |
| Took or threatened to take negative or legal action | 5 |
| Repossession | 4 |
| Problem when making payments | 4 |
| Other features, terms, or problems | 3 |
| Closing on a mortgage | 3 |
| Closing an account | 3 |
| Fraud or scam | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 30 | 100% |
| 2023 | 56 | 100% |
| 2024 | 55 | 100% |
| 2025 | 79 | 100% |
| 2026 | 67 | 100% |
Source: CFPB Consumer Complaint Database
Security Service Federal Credit Union spreads across product buckets
Security Service Federal Credit Union's 287 logged complaints stay concentrated: only 23 states show a filing. Only 33.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2022 through 2026-06-25.
Security Service Federal Credit Union answers 100% of complaints inside the CFPB's tracked window and closes 76.3% with a written explanation. 20.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Security Service Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Security Service Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 287.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Security Service Federal Credit Union (100% timely; 20.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix