CFPB · Single-product concentration
SecurityNational Mortgage Company
54 CFPB complaints · 94.4% in "Mortgage" · top issue Application, originator, mortgage broker.
SecurityNational Mortgage Company: 94.4% of 54 CFPB complaints sit in "Mortgage". Timely 94.4% · relief 7.4%. Allegations, not findings.
- Single-product concentration
- +50% filings 2012 to 2019
CFPB relief outcome brief
CCDB company securitynational-mortgage-company
7.4% relief · 94.4% timely · 54 filings · Mortgage
Same-product relief peers
Nearest relief peer: HSBC North America Holdings Inc. (7.4% relief)
SecurityNational Mortgage Company closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 54 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SecurityNational Mortgage Company complaint mix by product
- Mortgage 51 94.4% – 8% relief
- Credit reporting, 2 3.7% – 0% relief
- Debt collection 1 1.9% – 0% relief
How SecurityNational Mortgage Company's 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
Where SecurityNational Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 27.8% of this company's filings
SecurityNational Mortgage Company rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 6
- +50% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 15 |
| UT | 8 |
| CA | 8 |
| FL | 6 |
| NV | 5 |
| AZ | 5 |
| WA | 1 |
| OH | 1 |
| AL | 1 |
| KS | 1 |
| CO | 1 |
| GA | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 17 |
| Settlement process and costs | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Credit decision / Underwriting | 5 |
| Loan servicing, payments, escrow account | 5 |
| Trouble during payment process | 5 |
| Incorrect information on your report | 3 |
| Closing on a mortgage | 3 |
| Loan modification,collection,foreclosure | 1 |
| Disclosure verification of debt | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 75% |
| 2013 | 2 | 100% |
| 2014 | 7 | 100% |
| 2015 | 7 | 100% |
| 2016 | 13 | 92.3% |
| 2017 | 14 | 100% |
| 2018 | 1 | 100% |
| 2019 | 6 | 83.3% |
Source: CFPB Consumer Complaint Database
SecurityNational Mortgage Company filings cluster in one product
SecurityNational Mortgage Company's 54 logged complaints stay concentrated: only 13 states show a filing. Only 35.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2019-08-29.
SecurityNational Mortgage Company answers 94.4% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SecurityNational Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for SecurityNational Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 54.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for SecurityNational Mortgage Company (94.4% timely; 7.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration