CFPB · Narrative-heavy record
Security National Automotive Acceptance
111 CFPB complaints · 52.3% with narratives · top issue Managing the loan or lease.
Security National Automotive Acceptance: 52.3% of 111 filings include consumer narratives. Timely 100% · relief 14.4% · top product Consumer Loan. Allegations, not findings.
- Narrative-heavy record
- +150% filings 2013 to 2020
CFPB relief outcome brief
CCDB company security-national-automotive-acceptance
14.4% relief · 100% timely · 111 filings · Consumer Loan
Same-product relief peers
Nearest relief peer: Onemain Financial Holdings, LLC. (15.8% relief)
Security National Automotive Acceptance closes 14.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Security National Automotive Acceptance's 111 filings include narrative text
52.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Security National Automotive Acceptance complaint mix by product
- Consumer Loan 42 37.8% – 26% relief
- Vehicle loan 36 32.4% – 6% relief
- Debt collection 17 15.3% – 12% relief
- Credit reporting, 13 11.7% – 0% relief
- Credit reporting 1 0.9% – 100% relief
- Payday loan, 1 0.9% – 0% relief
- Money transfer, 1 0.9% – 0% relief
How Security National Automotive Acceptance's 111 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Consumer Loan | 42 |
| Vehicle loan or lease | 36 |
| Debt collection | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Credit reporting | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
Where Security National Automotive Acceptance complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 13.5% of this company's filings
Security National Automotive Acceptance rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 5
- +150% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 15 |
| NC | 10 |
| GA | 8 |
| FL | 8 |
| IL | 7 |
| CA | 5 |
| VA | 5 |
| SC | 5 |
| OH | 3 |
| KY | 3 |
| HI | 3 |
| LA | 3 |
| WA | 3 |
| AZ | 2 |
| OK | 2 |
| UT | 2 |
| IN | 2 |
| AE | 2 |
| CO | 2 |
| NV | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 24 |
| Struggling to pay your loan | 19 |
| Problems when you are unable to pay | 19 |
| Incorrect information on your report | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 5 |
| Took or threatened to take negative or legal action | 4 |
| Communication tactics | 4 |
| Problems at the end of the loan or lease | 4 |
| Shopping for a loan or lease | 3 |
| Threatened to contact someone or share information improperly | 3 |
| Attempts to collect debt not owed | 3 |
| Taking out the loan or lease | 2 |
| False statements or representation | 2 |
| Improper use of your report | 2 |
| Incorrect information on credit report | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Getting a loan or lease | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Wrong amount charged or received | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 5 | 100% |
| 2015 | 14 | 100% |
| 2016 | 19 | 100% |
| 2017 | 26 | 100% |
| 2018 | 26 | 100% |
| 2019 | 14 | 100% |
| 2020 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Security National Automotive Acceptance's narrative-rich complaint ledger
Security National Automotive Acceptance's 111 logged complaints stay concentrated: only 32 states show a filing. 52.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2020-12-08.
Security National Automotive Acceptance answers 100% of complaints inside the CFPB's tracked window and closes 84.7% with a written explanation. 14.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Consumer Loan" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Security National Automotive Acceptance.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Security National Automotive Acceptance: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 111.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Security National Automotive Acceptance (100% timely; 14.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record