CFPB · Single-product concentration
SecureNet Loan Services LLC
20 CFPB complaints · 80% in "Mortgage" · top issue Trouble during payment process.
SecureNet Loan Services LLC: 80% of 20 CFPB complaints sit in "Mortgage". Timely 85% · relief 35%. Allegations, not findings.
- Single-product concentration
- +50% filings 2023 to 2026
CFPB relief outcome brief
CCDB company securenet-loan-services-llc
35% relief · 85% timely · 20 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bank of America, National Association (31% relief)
SecureNet Loan Services LLC closes 35% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of SecureNet Loan Services LLC's 20 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SecureNet Loan Services LLC complaint mix by product
- Mortgage 16 80.0% – 44% relief
- Credit reporting 4 20.0% – 0% relief
How SecureNet Loan Services LLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Credit reporting or other personal consumer reports | 4 |
SecureNet Loan Services LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +50% vs 2023
Top States
| State | Complaints |
|---|---|
| TX | 20 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 14 |
| Incorrect information on your report | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Struggling to pay mortgage | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 14 | 100% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database
SecureNet Loan Services LLC filings cluster in one product
SecureNet Loan Services LLC's 20 logged complaints stay concentrated: only 1 state shows a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-03-03.
SecureNet Loan Services LLC answers 85% of complaints inside the CFPB's tracked window and closes 65% with a written explanation. 35% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SecureNet Loan Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for SecureNet Loan Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for SecureNet Loan Services LLC (85% timely; 35% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration