Total complaints
18
Filed since 2023
2026 data Public-data reference. official source
SecureNet Loan Services LLC
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
18 consumer complaints filed with the CFPB
This profile shows SecureNet Loan Services LLC's complaint history from CFPB public records. 18 consumers have filed complaints since 2023. The company has a 77.8% timely response rate and has provided relief in 27.8% of cases.
18
Total Complaints
77.8%
Timely Response
0%
Disputed
27.8%
Relief Provided
1
States Active
2023
Since
Timely response
77.8%
CFPB-tracked response window
Relief rate
27.8%
Closed with monetary or non-monetary relief
Timely response rate 77.8%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 27.8%
Industry median
Share closed with monetary or non-monetary relief.
SecureNet Loan Services LLC complaint mix by product
- Mortgage 14 77.8% – 36% relief
- Credit reporting 4 22.2% – 0% relief
How SecureNet Loan Services LLC's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 14 |
| Credit reporting or other personal consumer reports | 4 |
Top States
| State | Complaints |
|---|---|
| TX | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 12 |
| Incorrect information on your report | 3 |
| Problem with a company's investigation into an existing problem | 1 |
| Struggling to pay mortgage | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 12 | 100% |
| 2026 | 4 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SecureNet Loan Services LLC
SecureNet Loan Services LLC has accumulated 18 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2023, and the most recent logged activity is 2026-03-03, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SecureNet Loan Services LLC reports a 77.8% timely-response rate and has closed 50% of cases with a written explanation to the consumer. 27.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SecureNet Loan Services LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SecureNet Loan Services LLC have?
SecureNet Loan Services LLC has received 18 consumer complaints filed with the Consumer Financial Protection Bureau.
Does SecureNet Loan Services LLC respond to complaints on time?
SecureNet Loan Services LLC has a 77.8% timely response rate to CFPB complaints.
What is the most common complaint about SecureNet Loan Services LLC?
The most common issue reported against SecureNet Loan Services LLC is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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