SecureNet Loan Services LLC
20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SecureNet Loan Services LLC complaint mix by product
- Mortgage 16 80.0% – 44% relief
- Credit reporting 4 20.0% – 0% relief
How SecureNet Loan Services LLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Credit reporting or other personal consumer reports | 4 |
Top States
| State | Complaints |
|---|---|
| TX | 20 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 14 |
| Incorrect information on your report | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Struggling to pay mortgage | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 14 | 100% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SecureNet Loan Services LLC
SecureNet Loan Services LLC's 20 logged complaints stay concentrated: only 1 state shows a filing on record. 50% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2023 through 2026-03-03.
SecureNet Loan Services LLC answers 85% of complaints inside the CFPB's tracked window and closes 65% with a written explanation. 35% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SecureNet Loan Services LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SecureNet Loan Services LLC have?
20, per the CFPB's public complaint count for this company (see the full breakdown above).
Does SecureNet Loan Services LLC respond to complaints on time?
85% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about SecureNet Loan Services LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.