Investors Bank
198 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Investors Bank complaint mix by product
- Checking or 79 40.1% – 22% relief
- Mortgage 75 38.1% – 7% relief
- Bank account 37 18.8% – 19% relief
- Money transfer, 2 1.0% – 0% relief
- Credit reporting, 2 1.0% – 50% relief
- Credit card 1 0.5% – 0% relief
- Consumer Loan 1 0.5% – 0% relief
How Investors Bank's 198 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 79 |
| Mortgage | 75 |
| Bank account or service | 37 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 116 |
| NY | 47 |
| PA | 8 |
| CA | 5 |
| MA | 2 |
| AZ | 2 |
| TX | 2 |
| NV | 2 |
| AL | 1 |
| FL | 1 |
| SD | 1 |
| SC | 1 |
| NM | 1 |
| WA | 1 |
| VA | 1 |
| OH | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 53 |
| Loan servicing, payments, escrow account | 24 |
| Trouble during payment process | 19 |
| Account opening, closing, or management | 13 |
| Deposits and withdrawals | 12 |
| Opening an account | 10 |
| Loan modification,collection,foreclosure | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Problems caused by my funds being low | 7 |
| Closing an account | 7 |
| Problem with a lender or other company charging your account | 6 |
| Incorrect information on your report | 5 |
| Closing on a mortgage | 4 |
| Using a debit or ATM card | 3 |
| Credit decision / Underwriting | 3 |
| Making/receiving payments, sending money | 2 |
| Application, originator, mortgage broker | 2 |
| Struggling to pay mortgage | 2 |
| Problem caused by your funds being low | 2 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 7 | 85.7% |
| 2013 | 9 | 100% |
| 2014 | 16 | 93.8% |
| 2015 | 19 | 94.7% |
| 2016 | 22 | 86.4% |
| 2017 | 16 | 87.5% |
| 2018 | 23 | 100% |
| 2019 | 37 | 100% |
| 2020 | 23 | 65.2% |
| 2021 | 22 | 68.2% |
| 2022 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Investors Bank
Investors Bank's 198 logged complaints stay concentrated: only 17 states show a filing on record. Only 27.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2022-04-05.
Investors Bank answers 88.4% of complaints inside the CFPB's tracked window and closes 83.8% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Investors Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Investors Bank have?
198, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Investors Bank respond to complaints on time?
88.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Investors Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.