CFPB · Mid-pack CFPB posture
Investors Bank
198 CFPB complaints · 17 states · top issue Managing an account.
Investors Bank has 198 consumer complaints in the CFPB public database. Timely response is 88.4%; 15.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -42.9% filings 2012 to 2022
CFPB relief outcome brief
CCDB company investors-bank
15.7% relief · 88.4% timely · 198 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Pacific Western Bank (15.7% relief)
Investors Bank closes 15.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Investors Bank scores strongest on timely response (80/100 percentile-benchmarked) and weakest on closed with explanation (70/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
73 / 100 percentile-benchmarked
15.7% of complaints closed with relief to the consumer
Timely response
80 / 100 percentile-benchmarked
88.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
70 / 100 percentile-benchmarked
83.8% of complaints closed with an explanation to the consumer
How 198 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Investors Bank complaint mix by product
- Checking or 79 40.1% – 22% relief
- Mortgage 75 38.1% – 7% relief
- Bank account 37 18.8% – 19% relief
- Money transfer, 2 1.0% – 0% relief
- Credit reporting, 2 1.0% – 50% relief
- Credit card 1 0.5% – 0% relief
- Consumer Loan 1 0.5% – 0% relief
How Investors Bank's 198 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 79 |
| Mortgage | 75 |
| Bank account or service | 37 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Investors Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 58.6% of this company's filings
Investors Bank falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 4
- -42.9% vs 2012
Top States
| State | Complaints |
|---|---|
| NJ | 116 |
| NY | 47 |
| PA | 8 |
| CA | 5 |
| MA | 2 |
| AZ | 2 |
| TX | 2 |
| NV | 2 |
| AL | 1 |
| FL | 1 |
| SD | 1 |
| SC | 1 |
| NM | 1 |
| WA | 1 |
| VA | 1 |
| OH | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 53 |
| Loan servicing, payments, escrow account | 24 |
| Trouble during payment process | 19 |
| Account opening, closing, or management | 13 |
| Deposits and withdrawals | 12 |
| Opening an account | 10 |
| Loan modification,collection,foreclosure | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Problems caused by my funds being low | 7 |
| Closing an account | 7 |
| Problem with a lender or other company charging your account | 6 |
| Incorrect information on your report | 5 |
| Closing on a mortgage | 4 |
| Using a debit or ATM card | 3 |
| Credit decision / Underwriting | 3 |
| Making/receiving payments, sending money | 2 |
| Application, originator, mortgage broker | 2 |
| Struggling to pay mortgage | 2 |
| Problem caused by your funds being low | 2 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 7 | 85.7% |
| 2013 | 9 | 100% |
| 2014 | 16 | 93.8% |
| 2015 | 19 | 94.7% |
| 2016 | 22 | 86.4% |
| 2017 | 16 | 87.5% |
| 2018 | 23 | 100% |
| 2019 | 37 | 100% |
| 2020 | 23 | 65.2% |
| 2021 | 22 | 68.2% |
| 2022 | 4 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Investors Bank
Investors Bank's 198 logged complaints stay concentrated: only 17 states show a filing. Only 27.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2022-04-05.
Investors Bank answers 88.4% of complaints inside the CFPB's tracked window and closes 83.8% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Investors Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Investors Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 198.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Investors Bank (88.4% timely; 15.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture