Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
a signed agreement 3
a signed consumer agreement 1
a signed contract they offered 1
a SIGNED hardship letter 1
A signed Rental Lease Agreement The following accounts are in fact fraudulent identity theft accounts 3
a significant 30-point drop. 1
a significant amount of unlawful debt. Bear to repeat 1
a significantly less convenient way for the customer to make his/her regular payments. ) On XX/XX/XXXX 1
a similar offer can still be accessed publicly 1
a simple payment issue 1
a simple XXXX search and linked in search would have sufficed at locating the defendant 1
a single parent 1
a single person that works a full time job and is also a XXXX 1
a situation that has caused not only personal distress but also financial instability. 2
a situation that is highly deceptive 1
a six ( 6 ) page document that resembles the disputed debt form '' we completed for XXXX five ( 5 ) years previously. 1
a slew of charges that had been pending on my account since the previous week cleared my account. I would like to note that none of these charges were made by me after I made my deposit at XXXX on XXXX/XXXX/2016. At that time 1
a small credit line on a card I never heard of 1
a snippet for that transaction : XXXX.png ''. 1
a sofa 1
a solo female traveler 1
a solution should be possible. Our points are valuable and we'd like to use our benefit to transfer to another airline. Please help!,,CAPITAL ONE FINANCIAL CORPORATION,,XXXXX,,Consent provided,Web,2024-04-02,Closed with explanation,Yes,N/A,8674945 1
a sophisticated lender 1
a sort of duplicate payment if you will 1
a sort of scam to charge more interest 1
a specialist 1
a Specified GSE or an entity established or guaranteed by a Specified GSE shall not constitute an issuing entity. 1
a spokesman for New York-based J.P. Morgan 1
A SPRUCE FINANCE COMPANY,CA,94115,,Consent provided,Web,2023-03-29,Closed with explanation,Yes,N/A,6760219 1
a staff member from Automated Collection 1
a staff member from XXXX XXXX 1
a stamp 1
a standard verification '' process is insufficient. I demand a comprehensive investigation into the origination of these accounts 1
a standard satisfaction of mortgage and lien release ASAP. This has been nothing short of trickery 1
a standard that has been clearly breached in this case. 3
a standard that has not been met in this case. 1
a State 1
a state court judge in XXXX called XXXX foreclosure filing from the XXXX firm incredible 1
a State Law is not inconsistent with this title if the protection such law affords any consumer is greater than the protection provided by this title.,,AUSSRQ Holdings 1
a State Law is not inconsistent with this title if the protection such law affords any consumer is greater than the protection provided by this title.,,Resurgent Capital Services L.P.,FL,33573,,Consent provided,Web,2024-07-31,Closed with explanation,Yes,N/A,9662832 1
a State Law is not inconsistent with this title if the protection such law affords any consumer is greater than the protection provided by this title.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
a statement regarding when interest begins to accrue on noncash deposits 1
A statement that 1
a statement that account terms are being changed 4
a statement that if the consumer notifies the debt collector in writing within the 30-day period that the debt 3
A statement that if the consumer notifies the debt collector in writing within the XXXX day day period that the debt 1
a step I am reluctant to take but will do so if necessary. 1
a subdivision in XXXX XXXX 1
a subordination agreement was not obtained by the servicer of your existing loan at the time of origination in order for this new loan to obtain first lien position on subject property. As such the existing loan referenced in your correspondence 1
a subpoena issued in connection with proceedings before a Federal grand jury 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.