CFPB · Narrative-heavy record
International Bancshares Corporation
12 CFPB complaints · 50% with narratives · top issue Managing an account.
International Bancshares Corporation: 50% of 12 filings include consumer narratives. Timely 91.7% · relief 25% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2022 to 2022
CFPB relief outcome brief
CCDB company international-bancshares-corporation
25% relief · 91.7% timely · 12 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: BMO Bank National Association (24.9% relief)
International Bancshares Corporation closes 25% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
International Bancshares Corporation scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (54/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
25% of complaints closed with relief to the consumer
Timely response
85 / 100 percentile-benchmarked
91.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
54 / 100 percentile-benchmarked
75% of complaints closed with an explanation to the consumer
Most of International Bancshares Corporation's 12 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
International Bancshares Corporation complaint mix by product
- Checking or 6 50.0% – 17% relief
- Mortgage 2 16.7% – 0% relief
- Payday loan, 2 16.7% – 0% relief
- Money transfer, 1 8.3% – 100% relief
- Credit reporting, 1 8.3% – 100% relief
How International Bancshares Corporation's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6 |
| Mortgage | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for International Bancshares Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 75% of this company's filings
Top States
| State | Complaints |
|---|---|
| TX | 9 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 4 |
| Incorrect information on your report | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Closing an account | 1 |
| Problem caused by your funds being low | 1 |
| Struggling to pay mortgage | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 12 | 91.7% |
Source: CFPB Consumer Complaint Database
International Bancshares Corporation's narrative-rich complaint ledger
International Bancshares Corporation's 12 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2022-10-27.
International Bancshares Corporation answers 91.7% of complaints inside the CFPB's tracked window and closes 75% with a written explanation. 25% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about International Bancshares Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for International Bancshares Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for International Bancshares Corporation (91.7% timely; 25% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record