CFPB · Single-product concentration
International City Mortgage
19 CFPB complaints · 89.5% in "Mortgage" · top issue Loan servicing, payments, escrow account.
International City Mortgage: 89.5% of 19 CFPB complaints sit in "Mortgage". Timely 100% · relief 15.8%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2023
CFPB relief outcome brief
CCDB company international-city-mortgage
15.8% relief · 100% timely · 19 filings · Mortgage
Same-product relief peers
Nearest relief peer: Provident Funding Associates (15.9% relief)
International City Mortgage closes 15.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
International City Mortgage scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (61/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
74 / 100 percentile-benchmarked
15.8% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
61 / 100 percentile-benchmarked
78.9% of complaints closed with an explanation to the consumer
Most of International City Mortgage's 19 filings include narrative text
47.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
International City Mortgage complaint mix by product
- Mortgage 17 89.5% – 18% relief
- Credit reporting 1 5.3% – 0% relief
- Debt collection 1 5.3% – 0% relief
How International City Mortgage's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 17 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
Concentrated filing states for International City Mortgage
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 57.9% of this company's filings
International City Mortgage complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 11 |
| TX | 3 |
| NV | 2 |
| NM | 1 |
| HI | 1 |
| VI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 9 |
| Application, originator, mortgage broker | 3 |
| Settlement process and costs | 2 |
| Credit decision / Underwriting | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 5 | 100% |
| 2016 | 3 | 100% |
| 2017 | 3 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database
International City Mortgage filings cluster in one product
International City Mortgage's 19 logged complaints stay concentrated: only 6 states show a filing. 47.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2023-09-15.
International City Mortgage answers 100% of complaints inside the CFPB's tracked window and closes 78.9% with a written explanation. 15.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about International City Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for International City Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for International City Mortgage (100% timely; 15.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration