Total complaints
17
Filed since 2012
2026 data Public-data reference. official source
INTERNATIONAL CITY MORTGAGE
17 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
17 consumer complaints filed with the CFPB
This profile shows INTERNATIONAL CITY MORTGAGE's complaint history from CFPB public records. 17 consumers have filed complaints since 2012. The company has a 100% timely response rate and has provided relief in 11.8% of cases.
17
Total Complaints
100%
Timely Response
11.8%
Disputed
11.8%
Relief Provided
5
States Active
2012
Since
Timely response
100%
CFPB-tracked response window
Relief rate
11.8%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.8%
Industry median
Share closed with monetary or non-monetary relief.
INTERNATIONAL CITY MORTGAGE complaint mix by product
- Mortgage 15 88.2% – 13% relief
- Credit reporting 1 5.9% – 0% relief
- Debt collection 1 5.9% – 0% relief
How INTERNATIONAL CITY MORTGAGE's 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 15 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 11 |
| TX | 2 |
| NV | 2 |
| NM | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 9 |
| Application, originator, mortgage broker | 2 |
| Settlement process and costs | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 100% |
| 2017 | 2 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About INTERNATIONAL CITY MORTGAGE
INTERNATIONAL CITY MORTGAGE has accumulated 17 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2023-09-15, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, INTERNATIONAL CITY MORTGAGE reports a 100% timely-response rate and has closed 82.4% of cases with a written explanation to the consumer. 11.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 11.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan servicing, payments, escrow account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating INTERNATIONAL CITY MORTGAGE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does INTERNATIONAL CITY MORTGAGE have?
INTERNATIONAL CITY MORTGAGE has received 17 consumer complaints filed with the Consumer Financial Protection Bureau.
Does INTERNATIONAL CITY MORTGAGE respond to complaints on time?
INTERNATIONAL CITY MORTGAGE has a 100% timely response rate to CFPB complaints.
What is the most common complaint about INTERNATIONAL CITY MORTGAGE?
The most common issue reported against INTERNATIONAL CITY MORTGAGE is "Loan servicing, payments, escrow account" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
