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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a debt validation letter 1
a decade ago! 1
a deceptive and illegal practice that misleads lenders and keeps derogatory accounts on a consumers report beyond the legal limits. 3
a deceptive practice under NY GBL 349 1
a decision I was unaware of until I attempted to apply for credit again. For the entire year 1
a declaration of XXXX XXXX 1
a dedicated account manager or mentor 1
a deed-in-lieu 1
a defendant must file a Notice of Removal of a civil action within thirty ( 30 ) days of receiving the complaint. 28 U.S.C. 1446 ( b ). However 2
a deferred presentment provider 1
a deficiency can not be claimed unless all of the required notices were properly and timely given 1
a Delaware limited liability company 1
a delay that might have prevented further losses. I have included the email correspondence with the bank for your reference. They said as my Bank account is based in the XXXX and not the XXXX 1
a demand is made to dismiss and withdraw the claim 3
a demand we hereby refute the validity of. 1
a den of XXXX and villany. Seriously 1
a description of the procedure used to determine the accuracy and completeness fo the information shall be provided to the consumer by the agency 1
a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency 3
a desk 1
a destination XXXX location. Forty-five ( 45 '' ) days from XXXX XXXX 1
a detailed description of all procedures and steps used in your process to determine complete accuracy of the information you reported. Please mail me the proof of your investigation 2
a determination has been greatly delayed. I also submitted a claim to the Hyundai Theft Settlement and I am hoping to receive compensation from them as well 1
a difference of {$21000.00} above the national average for 30 year fixed rate mortgage. 1
a different cc agent told me to send all support 1
a different representative claimed they had no way to escalate my case. He also refused to let me speak to a supervisor. 1
a direct deposit has been received in the account within 60 days and all requirements are met. 1
a direct deposit of {$150.00} from my husbands paycheck was rejected because his name isnt on my account 1
a direct Reg B violation. So we moved onto another lender to complete the purchase. 1
a discharge of indebtedness is deemed to have occurred... if and only if there has occurred an identifiable event described in paragraph ( b ) ( 2 ) of this section 1
a dispute with the merchant over whether the corresponding goods or services had been received. 1
a division of PNC 1
a division of SunTrust Bank. He stated I could get a loan up to {$9000.00}. He already had some of my personal information 1
a division of the Department of Homeland Security. None of the four tellers in the XXXX XXXX XXXX were familiar with this valid for of US Government Identification. I was asked if I also had a driver 's license 1
a division of WELLS FARGO BANK 1
a division of Wilmington Savings Funds Society 1
a Division of XX/XX/XXXX XXXX XX/XX/XXXX ( Exhibit A-copies of both mortgages attached. ) In XX/XX/XXXX 1
A Division of XXXX 1
a divorced teacher with no legal representation 1
a document 1
a document that contradicts the XXXX XXXX/XXXX/XXXX reply - a response which ignores the documentation this complainant provided - docs that irrefutably support this complainant 's corrections 1
a donation from XXXX XXXX and XXXX. 1
a doormat I ordered ( see attached ) 1
a drivers license and a passport. 1
a drop in my credit score 1
A EMAIL WAS SENT TO ME ON YESTERDAY XXXX STATING I REPORTED MY CARD TO BE EITHER LOST OR STOLEN AND I WOULD RECEIVE A NEW CARD IN 7 TO 10 DAYS 1
a fact I did not know until I initially decided to view my credit reports back in XXXX. 1
a fact that Viking failed to address meaningfully. They simply claimed they have no record 1
a fair and accurate reporting process requires proof that digital notices were sent 1
a fake New York drivers ID was used at the teller instead of the NJ one. The ID number XXXX XXXX had in the Citibank system record did not match my Drivers License number. After this incident 1
a false and frivolous debt of {$6400.00} originating from UCB and its agents/affiliates 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.