CFPB · Single-product concentration
Guaranteed Home Mortgage Company
11 CFPB complaints · 100% in "Mortgage" · top issue Application, originator, mortgage broker.
Guaranteed Home Mortgage Company: 100% of 11 CFPB complaints sit in "Mortgage". Timely 45.5% · relief 18.2%. Allegations, not findings.
- Single-product concentration
- -50% filings 2012 to 2024
CFPB relief outcome brief
CCDB company guaranteed-home-mortgage-company
18.2% relief · 45.5% timely · 11 filings · Mortgage
Same-product relief peers
Nearest relief peer: Academy Mortgage Corporation (18.2% relief)
Guaranteed Home Mortgage Company closes 18.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Guaranteed Home Mortgage Company complaint mix by product
- Mortgage 11 100.0% – 18% relief
How Guaranteed Home Mortgage Company's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
Where Guaranteed Home Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 36.4% of this company's filings
Guaranteed Home Mortgage Company falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -50% vs 2012
Top States
| State | Complaints |
|---|---|
| NY | 4 |
| AL | 2 |
| PA | 2 |
| IL | 1 |
| CA | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 4 |
| Trouble during payment process | 2 |
| Loan servicing, payments, escrow account | 2 |
| Credit decision / Underwriting | 1 |
| Settlement process and costs | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 3 | 100% |
| 2014 | 2 | 0% |
| 2015 | 1 | 0% |
| 2018 | 1 | 0% |
| 2019 | 1 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Guaranteed Home Mortgage Company filings cluster in one product
Guaranteed Home Mortgage Company's 11 logged complaints stay concentrated: only 6 states show a filing. Only 0% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2024-09-05.
Guaranteed Home Mortgage Company answers 45.5% of complaints inside the CFPB's tracked window and closes 36.4% with a written explanation. 18.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Guaranteed Home Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Guaranteed Home Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 45.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Guaranteed Home Mortgage Company (45.5% timely; 18.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration