CFPB · Single-product concentration
Guidance Alum LLC
8 CFPB complaints · 75% in "Student loan" · top issue Dealing with your lender or servicer.
Guidance Alum LLC: 75% of 8 CFPB complaints sit in "Student loan". Timely 75% · relief 75%. Allegations, not findings.
- Single-product concentration
- 0% filings 2021 to 2022
CFPB relief outcome brief
CCDB company guidance-alum-llc
75% relief · 75% timely · 8 filings · Student loan
Same-product relief peers
Nearest relief peer: Express Aviation (87% relief)
Guidance Alum LLC closes 75% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Guidance Alum LLC complaint mix by product
- Student loan 6 75.0% – 83% relief
- Credit reporting, 1 12.5% – 0% relief
- Debt collection 1 12.5% – 100% relief
How Guidance Alum LLC's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
Concentrated filing states for Guidance Alum LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 50% of this company's filings
Guidance Alum LLC complaints by year
Annual filing volume from the CFPB public database
- 2022
- 4
- 0% vs 2021
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| TX | 2 |
| PA | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 5 |
| Fraud or scam | 1 |
| False statements or representation | 1 |
| Struggling to repay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 4 | 100% |
| 2022 | 4 | 50% |
Source: CFPB Consumer Complaint Database
Guidance Alum LLC filings cluster in one product
Guidance Alum LLC's 8 logged complaints stay concentrated: only 4 states show a filing. 75% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2022-10-24.
Guidance Alum LLC answers 75% of complaints inside the CFPB's tracked window and closes 25% with a written explanation. 75% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Guidance Alum LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Guidance Alum LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 75%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Guidance Alum LLC (75% timely; 75% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration