CFPB · Single-product concentration
Guidance Residential, LLC
21 CFPB complaints · 90.5% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Guidance Residential, LLC: 90.5% of 21 CFPB complaints sit in "Mortgage". Timely 95.2% · relief 14.3%. Allegations, not findings.
- Single-product concentration
- -50% filings 2016 to 2026
CFPB relief outcome brief
CCDB company guidance-residential-llc
14.3% relief · 95.2% timely · 21 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bankunited, National Association (14.4% relief)
Guidance Residential, LLC closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Guidance Residential, LLC's 21 filings include narrative text
52.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Guidance Residential, LLC complaint mix by product
- Mortgage 19 90.5% – 11% relief
- Credit reporting 1 4.8% – 100% relief
- Credit reporting, 1 4.8% – 0% relief
How Guidance Residential, LLC's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 19 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Guidance Residential, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 28.6% of this company's filings
Guidance Residential, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -50% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| TX | 4 |
| MD | 2 |
| NJ | 2 |
| MI | 1 |
| GA | 1 |
| IL | 1 |
| FL | 1 |
| VA | 1 |
| WI | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Trouble during payment process | 8 |
| Incorrect information on your report | 2 |
| Loan servicing, payments, escrow account | 1 |
| Settlement process and costs | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 100% |
| 2017 | 2 | 50% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 5 | 100% |
| 2022 | 4 | 100% |
| 2024 | 3 | 100% |
| 2025 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Guidance Residential, LLC filings cluster in one product
Guidance Residential, LLC's 21 logged complaints stay concentrated: only 11 states show a filing. 52.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-01-22.
Guidance Residential, LLC answers 95.2% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Guidance Residential, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Guidance Residential, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Guidance Residential, LLC (95.2% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration