CFPB · Narrative-heavy record
Groundfloor Finance Inc.
25 CFPB complaints · 40% with narratives · top issue Managing an account.
Groundfloor Finance Inc.: 40% of 25 filings include consumer narratives. Timely 52% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2018 to 2026
CFPB relief outcome brief
CCDB company groundfloor-finance-inc
0% relief · 52% timely · 25 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Groundfloor Finance Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Groundfloor Finance Inc.'s 25 filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Groundfloor Finance Inc. complaint mix by product
- Checking or 12 48.0% – 0% relief
- Mortgage 5 20.0% – 0% relief
- Money transfer, 5 20.0% – 0% relief
- Debt or 1 4.0% – 0% relief
- Credit reporting 1 4.0% – 0% relief
- Credit card 1 4.0% – 0% relief
How Groundfloor Finance Inc.'s 25 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 12 |
| Mortgage | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Debt or credit management | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Where Groundfloor Finance Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CT
- 24% of this company's filings
Groundfloor Finance Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +100% vs 2018
Top States
| State | Complaints |
|---|---|
| CT | 6 |
| FL | 4 |
| TX | 3 |
| CA | 3 |
| OH | 2 |
| GA | 1 |
| MI | 1 |
| HI | 1 |
| ID | 1 |
| MD | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Closing on a mortgage | 3 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Struggling to pay mortgage | 1 |
| Problem with customer service | 1 |
| Money was not available when promised | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Unexpected or other fees | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
| 2023 | 4 | 50% |
| 2024 | 9 | 22.2% |
| 2025 | 3 | 33.3% |
| 2026 | 4 | 75% |
Source: CFPB Consumer Complaint Database
Groundfloor Finance Inc.'s narrative-rich complaint ledger
Groundfloor Finance Inc.'s 25 logged complaints stay concentrated: only 11 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-14.
Groundfloor Finance Inc. answers 52% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Groundfloor Finance Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Groundfloor Finance Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 25.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 52%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Groundfloor Finance Inc. (52% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record