Total complaints
19
Filed since 2018
2026 data Public-data reference. official source
Groundfloor Finance Inc.
19 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
19 consumer complaints filed with the CFPB
This profile shows Groundfloor Finance Inc.'s complaint history from CFPB public records. 19 consumers have filed complaints since 2018. The company has a 52.6% timely response rate and has provided relief in 0% of cases.
19
Total Complaints
52.6%
Timely Response
0%
Disputed
0%
Relief Provided
8
States Active
2018
Since
Timely response
52.6%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 52.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Groundfloor Finance Inc. complaint mix by product
- Checking or 10 52.6% – 0% relief
- Mortgage 4 21.1% – 0% relief
- Money transfer, 2 10.5% – 0% relief
- Credit reporting 1 5.3% – 0% relief
- Credit card 1 5.3% – 0% relief
- Debt or 1 5.3% – 0% relief
How Groundfloor Finance Inc.'s 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 10 |
| Mortgage | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CT | 5 |
| TX | 3 |
| CA | 3 |
| OH | 2 |
| FL | 2 |
| GA | 1 |
| HI | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 10 |
| Closing on a mortgage | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Other features, terms, or problems | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Struggling to pay mortgage | 1 |
| Money was not available when promised | 1 |
| Problem with customer service | 1 |
| Other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
| 2023 | 4 | 50% |
| 2024 | 7 | 28.6% |
| 2025 | 3 | 33.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Groundfloor Finance Inc.
Groundfloor Finance Inc. has accumulated 19 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2025-06-14, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Groundfloor Finance Inc. reports a 52.6% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Groundfloor Finance Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Groundfloor Finance Inc. have?
Groundfloor Finance Inc. has received 19 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Groundfloor Finance Inc. respond to complaints on time?
Groundfloor Finance Inc. has a 52.6% timely response rate to CFPB complaints.
What is the most common complaint about Groundfloor Finance Inc.?
The most common issue reported against Groundfloor Finance Inc. is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.
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