Groundfloor Finance Inc.
25 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Groundfloor Finance Inc. complaint mix by product
- Checking or 12 48.0% – 0% relief
- Mortgage 5 20.0% – 0% relief
- Money transfer, 5 20.0% – 0% relief
- Debt or 1 4.0% – 0% relief
- Credit reporting 1 4.0% – 0% relief
- Credit card 1 4.0% – 0% relief
How Groundfloor Finance Inc.'s 25 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 12 |
| Mortgage | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Debt or credit management | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CT | 6 |
| FL | 4 |
| TX | 3 |
| CA | 3 |
| OH | 2 |
| GA | 1 |
| MI | 1 |
| HI | 1 |
| ID | 1 |
| MD | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Closing on a mortgage | 3 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Struggling to pay mortgage | 1 |
| Problem with customer service | 1 |
| Money was not available when promised | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Unexpected or other fees | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
| 2023 | 4 | 50% |
| 2024 | 9 | 22.2% |
| 2025 | 3 | 33.3% |
| 2026 | 4 | 75% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Groundfloor Finance Inc.
Groundfloor Finance Inc.'s 25 logged complaints stay concentrated: only 11 states show a filing on record. 40% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-14.
Groundfloor Finance Inc. answers 52% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Groundfloor Finance Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Groundfloor Finance Inc. have?
25, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Groundfloor Finance Inc. respond to complaints on time?
52% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Groundfloor Finance Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.