CFPB · Single-product concentration
Grey Inc
14 CFPB complaints · 85.7% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
Grey Inc: 85.7% of 14 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 64.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- -60% filings 2025 to 2026
CFPB relief outcome brief
CCDB company grey-inc
0% relief · 64.3% timely · 14 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Grey Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Grey Inc's 14 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Grey Inc complaint mix by product
- Money transfer, 12 85.7% – 0% relief
- Checking or 1 7.1% – 0% relief
- Credit card 1 7.1% – 0% relief
How Grey Inc's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 12 |
| Checking or savings account | 1 |
| Credit card | 1 |
Where Grey Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 7.1% of this company's filings
Grey Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -60% vs 2025
Top States
| State | Complaints |
|---|---|
| NY | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 5 |
| Fraud or scam | 2 |
| Confusing or missing disclosures | 2 |
| Closing an account | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
| Wrong amount charged or received | 1 |
| Trouble using your card | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 10 | 60% |
| 2026 | 4 | 75% |
Source: CFPB Consumer Complaint Database
Grey Inc filings cluster in one product
Grey Inc's 14 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2025 through 2026-04-07.
Grey Inc answers 64.3% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Grey Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Grey Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 64.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Grey Inc (64.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration