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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
'' and they provided it to me 1
'' and who confirmed that we had satisfied the requirements for receiving the referral bonuses. He said he would research why the bonuses had not yet posted. The third time I called 1
'' and with last second undisclosed terms. : - ( Wells Fargo apparently does not like FHA loans 1
'' and without this we can't even offer a settlement. The implied threat of us having a judgement on our record against us if we don't settle or just pay is not fair or right. 1
'' and would instead just apply the overpayment to my principle 1
'' and XXXX.,,Block 1
'' are fraudulently being used to block my right to protest in the courts or back door non-judicial judgment to assert 1
'' as different investors were shown as the owner of my home loan. I asked her to postpone the sale until I received absolute proof of the real party of interest before rushing to foreclose against my family and I 1
'' as I am prepared to testify under oath regarding the details of that conversation. I am unwilling to accept that there is no proof 1
'' as if that is a sufficient response for me to feel like this baffling situation is resolved. Their letter also said their database does not contain credit information about the minor child. '' This seems to be a direct contradiction of what was said in their first letter 1
'' as required by our loan terms 1
'' at XXXX XXXX. I did not respond and have not received any further contact. I still have my receipt from XXXX 1
'' based on Freedom Mortgage 's XX/XX/XXXX monthly statement. 1
'' based on their investigation 1
'' because they had intentionally misled me from the beginning by stating they would recognize me as the responsible party for my Aunt 's Estate 1
'' before transferring XXXX to a voicemail. 1
'' but again they ca n't provide proof that they have tried contacting us via the correct contact information. They ca n't prove it 1
'' but at the end of the questions 1
'' but because my Wells Fargo account is new and they need to verify all new checks that get deposited. I explained that what she was saying contradicted everything I had been told up to that point. I tried explaining to her that I faxed in a statement from XXXX XXXX four hours earlier 1
'' but no follow-up email has ever arrived. Meanwhile 1
'' but that they could not refund me my money. To best help myself 1
'' but the emails which Navient claims were supposed to alert me to the REPAYE renewal deadline contain absolutely NO reference to the renewal or any urgent action necessary. 1
'' but there was never a danger of a lien. 1
'' but they REFUSE to let me speak to anyone in that Department. They said in XX/XX/XXXXthat they would contact me in 30 days 1
'' but was unable to speak with anyone in a management or oversight position across departments in the bank 1
'' but we never filed a complaint. I only figured out the debt when looking at my credit record in XXXX. 1
'' by sending an officer to my home 8 days later. XXXX XXXX came with an office to spy and had my entire house searched and demanded phone numbers and searched for my son a mile down the street and demanded him to get into her car. I have Power of Attorney. 1
'' closed by the subscriber 1
'' Contract/ Note/ Security Agreement was invalid and void 1
'' Deleted '' we have REMOVED it from your credit report and TAKEN STEPS so it does NOT REAPPEAR ''. These statement can be found as proof in the letter as provide in Attach Docu ments.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
'' demonstrating their negligence and lack of proper investigation. It took several weeks and multiple updates from the debt furnisher for Equifax to finally remove the debt. 1
'' demonstrating their negligence and lack of proper investigation. It took several weeks and multiple updates from the debt furnisher for Experian to finally remove the debt. 1
'' demonstrating their negligence and lack of proper investigation. It took several weeks and multiple updates from the debt furnisher for TransUnion to finally remove the debt. 1
'' denying me access to the funds I needed to pay rent. This eviction led to the loss of all my belongings 1
'' despite my providing sufficient discharge papers. I informed the representative that requesting records beyond this 1
'' despite the fact that I have never withdrawn money from my savings account before. 1
'' effectively siding with the merchant. On XX/XX/XXXX 1
'' especially considering that 1
'' even though I showed them documentation that my down payment was sufficient given banking standards now. 1
'' even though she herself had previously told me to leave a voicemail after hours. That shift in tone from giving instructions to later reprimanding me for following them felt both dismissive and condescending. 1
'' even though the appraiser will literally do the very thing I did 1
'' ex : Forb '' for Forbearance 1
'' except that traveling to XXXX with a car was explicitly allowed without additional charge. I also checked the statement of return 1
'' failed to consider relevant consumer-submitted information 1
'' followed by 12 monthly payments of {$310.00}. When I paused and stated I needed time to call back and consider the purchase 1
'' for payment received 1
'' further implying that these are one and the same entity. These confusing communications continue even today. 1
'' granting a lien on business assets that do not exist. This structure stripped away normal consumer protections and prevented the loan from being reported to the credit bureaus. 1
'' has caused considerable confusion and distress for me. This misinformation has led to misunderstandings with creditors 3
'' he said. The bearer of the note still has the right to enforce it. Within days of XXXX filing suit last week 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.