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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
'' he told me. 1
'' he's not available. '' ( again ) I then received a letter on XX/XX/XXXX stating that I owe {$400.00} for insurance so I mailed a money order to Ditech for that amount. I had forgotten of my XX/XX/XXXX payment made of XXXX. It was decided in XX/XX/XXXX to use XXXX of that payment toward insurance leaving mortgage payment balance of XXXX. This should have been used for insurance but I mistakenly mailed the money order for payment. I need Ditech to account for the {$390.00} left over from my XX/XX/XXXX payment. For good measure I phoned them moments ago only to be advised by another totally unknowing rep that 1
'' how could they have been authorized to disclose anything based on my application which was solely in my name? 1
'' however 1
'' I 1
'' I am writing to inquire as to your alleged purpose 1
'' I answer. Q3 I'm asked what employer I've been affiliated with out of several options. I've never even heard of the options given 1
'' I asked again on XX/XX/XXXX Robinhood to disclose the progress and if I need to provide any information 1
'' I immediately closed them. 1
'' I should have contacted them 1
'' I THEN ASKED THE REPRESENTATIVE IF THIS INCLUDED ALL OF THE FEES THAT WOULD BE ASSOCIATED WITH MY ACCOUNT ''. THE AMERICAN EXPRESS CUSTOMER SERVICE REPRESENTATIVE THEN STATED TO ME THAT YES THAT WAS ALL THE REQUIRED FEES THAT WERE ASSOCIATED WITH MY AMERICAN EXPRESS ACCOUNT '' AT THE TIME OF IT 'S CLOSING ''. I WOULD NOW LIKE TO ASK AMERICAN EXPRESS 1
'' I was only able to apply it to ONE purchase. 1
'' I was told ) 1
'' I was told by XXXX XXXX that I was not responsible for this claim and that XXXX needed to write-off or adjust this bill. All claims processed properly were paid in full. We immediately reached out to Kings Credit Services whom XXXX had sent collections to and informed them of the situation providing all documents from attorney. Proof of payment 1
'' I was told that they had received my documentation but that my income details would need to be submitted again. I have been told and promised that my payment would be reverted to what it was previously in XXXX 1
'' i.e. 1
'' ID # XXXX. He said he'll have a manager return my call 1
'' implying a conclusive relation to my residency 1
'' in quite a rude and snarky manner. 1
'' in that I was not laid off with a return to work date/notice. Key told me that I needed to contact XXXX for any other forbearance programs that were available 1
'' including all replacements and additions. 1
'' including court costs 1
'' incorrect name 1
'' indicated that Truist Bank was unable to verify coverage for the period from XX/XX/year> 1
'' indicating possible forgery or backdating. A forensic metadata analysis of the invoice could reveal if the system timestamp was altered post-creation 1
'' is a deceptive tactic employed to pressure consumers into payment. 1
'' is subjecting itself to liability under the Fair Debt Collection Practices Act. If that is not the case 1
'' is the final correspondence sent to XXXX XXXX 1
'' issuing a restrictive endorsement as outlined in UCC 3-206. Additionally 1
'' it is enrolled as XXXXXXXX XXXX XXXX XXXX but I am making payments out to XXXX XXXX XXXX '' as well as the document that was sent has the name of the original creditor '' as well and not the current creditor. Next 1
'' Loughran v. Loughran 1
'' made further claims regarding their real estate broker referral operation 1
'' meaning the account was not open 1
'' meaning the debt was never paid. I filed a discrepancy with the credit bureau to correct the record. When the credit agency contacted Charter One to verify this change 1
'' meaning the debt was never paid. I filed a discrepancy with the credit bureau to correct the record. When the credit agency contacted XXXX XXXX to verify this change 1
'' my name is XXXX XXXX XXXX and these different entities 1
'' never lawfully existed due to fatal defects in XXXX XXXX corporate lineage 1
'' no name 1
'' no worries 1
'' not a fraud '' issue. 1
'' not an open one. The last active date for the account is inconsistent between Experian and XXXX 1
'' not an open one. The last active date for the account is inconsistent between XXXX and Equifax 1
'' not responded in a timely manner-then informing me I had to submit a new application because the old XXXX expired. '' I am on my fourth application and I still have no acceptance of my Loan Discharge from AES 1
'' obviously in an effort to wear down XXXX. Unfortunately for LVNV XXXX will not only not be intimidated he will sue 1
'' office closures ). 1
'' Omitting the fact that he is under a court order to pay XXXX XXXX for XXXX dependent 1
'' on your credit report and I was not informed. DELETE XX/XX/XXXXXX/XX/XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 2
'' on your credit report and I was not informed. DELETE XXXX - XX/XX/XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 2
'' on your credit report and I was not informed. DELETE XXXX - XX/XX/XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 2
'' on your credit report and I was not informed. DELETE XXXX XXXX XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.