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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
'' removal & dispose of abandoned couch '' charge of {$40.00} 1
'' Terms 1
'' The account was paid in full 1
'' the lender '' or the defendant. XXXX 's business includes engaging in residential real estate-related transactions and regularly extending credit to persons. XXXX 1
'' we 2
'' XXXX - ReturnTRACKING ... 1
'' XXXX XXXX 1
'' & I will receive the documentation at that time. '' I then said I am requesting arbitration or mediation 1
'' ' [ maximum ' means the 'greatest in quantity or highest degree attainable [ 14
'' ' [ maximum ' means the 'greatest in quantity or highest degree attainable.l ' and 'possible ' means something falling within the bounds of what may be done 1
'' '' Date XX/XX/XXXX 1
'' 71 Fed. Reg 1638 1
'' 91 Stat. 874 ( 1977 ) 1
'' a statement both confusing and incorrect. 1
'' Account name XXXX XXXX XXXX Account number XXXX This account does not belong to me 3
'' although I have not received any proper legal service or summons 1
'' although I was assured it was in my best interest. I dont see how that's the case. From my perspective 1
'' although Union Bank has contradictorily claimed through XXXX that it has no control over the security company. He told me that only a general research '' investigation was done to determine whether someone at Union Bank or its unnamed security company may have taken my check and cashed it. And it took Union Bank nearly 2 weeks to fill out its portion of a fraud statement ( which required only a signature ) so that I could submit to my Bank in order to facilitate my Bank 's investigation of this. 1
'' an undated late pay 1
'' an undated late payment 1
'' and 7 - 10 days. '' All of this made me understand that no one 1
'' and [ t ] he threat to take any action that can not legally be taken or that is not intended to be taken ' 1
'' and I AM the branch manager 1
'' and We are unable to assist you at the moment 1
'' and XXXX '' appear to be inquiries related to credit applications. However 3
'' and a resident of a country where PayPal doesn't accept customers yet. '' I was horrified by this message 1
'' and abruptly ended the call. 1
'' and despite said payments to the third party and Plaintiffs ' efforts to resolve the issue amicable - Defendant moved forward in breaching its obligation to comply with ALL cardholder rights 1
'' and ended the call. I am confused by the mix-up 1
'' and hung up on me. After that 1
'' and I thanked her for that. She also told me I need to provide them proof that I have made my payments and told me to send them a copy of my bank statement. I again re-iterated this is NOT my responsibility. I also told her they need to stop making harassing phone calls to me. She said 1
'' and I would not be harmed financially or otherwise in any way. She also advised that the manager told her that it was human error. '' I again advised that I wanted a response 1
'' and kept 1
'' and most infuriatingly of all to contact my bank to verify the transaction. '' Seeing this made it abundantly clear to me that both Wells Fargo and XXXX were sending me in circles ; which I assume is to eventually tire me of my resolve and submit to my hard-earned money being wired from my personal checking account to XXXX ; much like a crooked politician to an off-shore bank account. It is clear to me that Wells Fargo has more interest in maintaining rapport with XXXX 1
'' and on and on. Plus 1
'' and rejected the entire appeal on that grounds alone 1
'' and she proceeded to hang up on me. This occurred on XX/XX/XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,NC,28443,,Consent provided,Web,2023-07-25,Closed with explanation,Yes,N/A,7302492 1
'' and someone there 1
'' and supposed to move on with life without the almost {$2000.00} that I lost. Additionally 1
'' and talked about being off tomorrow. '',Company has responded to the consumer and the CFPB and chooses not to provide a public response,NEW YORK COMMUNITY BANCORP INC,GA,315XX,,Consent provided,Web,2025-01-21,Closed with explanation,Yes,N/A,11750509 1
'' and that Citibank will take care of these fraudulent charges 1
'' and that a supervisor would call us back shortly. Again 1
'' and that my Chime Checking account would be closed on XX/XX/2023. Immediately thereafter 1
'' and that the hold should be lifted within 7 days. '' On XX/XX/XXXX 1
'' and the 1
'' and the Marketing Credit '' description was accurate. I remembered adding direct deposit after seeing a SoFi promotional offer and accepted XXXX explanation. 1
'' and the fact that this is a bill instead of a claim was suspicious. We informed XXXX that XXXX stated they would send a link so that we could provide our documentation. 1
'' and the frequent misidentification of their own company as XXXX 's XXXX are all significant red flags. I am concerned about the security of my personal information if this is 1
'' and the staff became unreasonably aggressive and unhelpful. 1
'' and then she hung up. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.