Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
additional interest charges and incorrect application of principal and interest allocation to the borrower 1
additional interest would continue to accrue. 1
additional late fees and interest charges were assessed. 2
additional notice to the parent by the educational agency or institution is not required. 1
additional taxes or penalties. But the credit agencies keep this derogatory information on my record for XXXX years. I request that these leins be immediately removed because 1
additional unknown fees and forced to sign documentation that was never clearly explained. All of this being done on top of my mortgage 1
additional upgrades in the amount of approximately {$10000.00} was added to my property value. 1
additionally I have also provided the identical documents to all three ( 3 ) 1
additionally nothing changed on this account 1
additionally request a review for any other programs as well as Proprietary Trial Modification. 1
additionally they had me file an ID Theft Report and send them copies of my drivers license and billing statements proving my address during the time this account was opened. Which I complied with several times. All my efforts proved futile because of their giving me the run around.,,DISCOVER BANK,LA,703XX,Servicemember,Consent provided,Web,2020-06-10,Closed with non-monetary relief,Yes,N/A,3692477 1
additionally they had me file an ID Theft Report and send them copies of my drivers license and billing statements proving my address during the time this account was opened. Which I complied with several times. All my efforts proved futile because of their giving me the run around.,,JPMORGAN CHASE & CO.,LA,703XX,Servicemember,Consent provided,Web,2020-06-10,Closed with explanation,Yes,N/A,3692421 1
address 174
Address 1
address 's the harm caused 1
Address : [ XXXX XXXXddress ] 3
address : XXXX XXXX XXXX 1
Address : XXXX XXXX XXXX 2
address and compare it online via your own search. Even if they give you a phone number 1
address and contact 1
Address and Email so there can be no mistake on why I wouldnt receive the result of your investigation 1
address and much more is incorrect. According to 15 USC 1681i ( 5 ) 3
address and other debt validation mandates. 1
address and parcel number was on this list. However 1
address and phone number and amounts that I paid. I informed XXXX XXXX 1
address and phone number of their insurance company. 1
address and phone number of whom they received the information from 1
address and phone number of your insurance company. 1
address and phone number. Oh yeah and a map 1
address and phone numbers - none of which was provided in the results of their investigations. 2
address and refund amount - You will get NOTHING further. 1
address and telephone number of each credit grantor or other subscriber 2
address and telephone number of the state agency issuing the license. 6
address and telephone number of the state agency issuing the license. Also provide me with any name currently and previously included as a debt collector for making CFPB complaints on its website. 2
address and telephone number of the state agency issuing the license. Also provide me with any name currently and previously included as a debt collector for making CFPB complaints on its website. 10
address and telephone number of the state agency issuing the license. If you are contacting me from outside my state 7
address and telephone number of the state agency issuing the license. Please give city license number. Under law do n't you have to have this city license number? 2
address and telephone number of the state agency issuing the license.,Company can't verify or dispute the facts in the complaint,CCS Financial Services 1
address and telephone number. See 1
address and various identification details are considered fraud 1
ADDRESS AS WELL AS ALL OTHER INFORMATION.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
Address Changes 1
address details 1
address discrepancies. 1
address have significantly harmed my creditworthiness and mental well-being. I respectfully request that the CFPB take immediate action by initiating an investigation 1
Address ID XXXX # XXXX Address ID # XXXX Apartment complex XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Address ID XXXX XXXX Single family XXXX XXXX XXXX XXXX XXXX XXXX FL 1
address matching 1
ADDRESS OR SSN. PLEASE VERIFY ALL IDENTIFYING INFORMATION. 3
address or transfer of a document by electronic 1
address proof 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.