CFPB · Diversified product mix
New Southern Loans, Inc
12 CFPB complaints · diversified mix (top product 33.3%) · top issue Improper use of your report.
New Southern Loans, Inc: top product "Credit reporting or other personal consumer reports" is only 33.3% of 12 - multi-bucket mix. Timely 100% · relief 8.3%. Allegations, not findings.
- Diversified product mix
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company new-southern-loans-inc
8.3% relief · 100% timely · 12 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fig Tech Inc. (8.3% relief)
New Southern Loans, Inc closes 8.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
New Southern Loans, Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (39/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
39 / 100 percentile-benchmarked
8.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
91.7% of complaints closed with an explanation to the consumer
Most of New Southern Loans, Inc's 12 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New Southern Loans, Inc complaint mix by product
- Credit reporting 4 33.3% – 25% relief
- Debt collection 4 33.3% – 0% relief
- Payday loan, 2 16.7% – 0% relief
- Consumer Loan 1 8.3% – 0% relief
- Credit card 1 8.3% – 0% relief
How New Southern Loans, Inc's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 4 |
| Payday loan, title loan, or personal loan | 2 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for New Southern Loans, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 91.7% of this company's filings
New Southern Loans, Inc complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| NC | 11 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 4 |
| Incorrect information on your report | 2 |
| Communication tactics | 1 |
| False statements or representation | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Problems when you are unable to pay | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2017 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 2 | 100% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
New Southern Loans, Inc spreads across product buckets
New Southern Loans, Inc's 12 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-01-02.
New Southern Loans, Inc answers 100% of complaints inside the CFPB's tracked window and closes 91.7% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New Southern Loans, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New Southern Loans, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New Southern Loans, Inc (100% timely; 8.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix