Total complaints
12
Filed since 2012
2026 data Public-data reference. official source
New Southern Loans, Inc
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows New Southern Loans, Inc's complaint history from CFPB public records. 12 consumers have filed complaints since 2012. The company has a 100% timely response rate and has provided relief in 8.3% of cases.
12
Total Complaints
100%
Timely Response
0%
Disputed
8.3%
Relief Provided
2
States Active
2012
Since
Timely response
100%
CFPB-tracked response window
Relief rate
8.3%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.3%
Industry median
Share closed with monetary or non-monetary relief.
New Southern Loans, Inc complaint mix by product
- Credit reporting 4 33.3% – 25% relief
- Debt collection 4 33.3% – 0% relief
- Payday loan, 2 16.7% – 0% relief
- Consumer Loan 1 8.3% – 0% relief
- Credit card 1 8.3% – 0% relief
How New Southern Loans, Inc's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 4 |
| Payday loan, title loan, or personal loan | 2 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 11 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 4 |
| Incorrect information on your report | 2 |
| Communication tactics | 1 |
| Problems when you are unable to pay | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| False statements or representation | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2017 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 2 | 100% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About New Southern Loans, Inc
New Southern Loans, Inc has accumulated 12 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-01-02, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, New Southern Loans, Inc reports a 100% timely-response rate and has closed 91.7% of cases with a written explanation to the consumer. 8.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Improper use of your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating New Southern Loans, Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does New Southern Loans, Inc have?
New Southern Loans, Inc has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does New Southern Loans, Inc respond to complaints on time?
New Southern Loans, Inc has a 100% timely response rate to CFPB complaints.
What is the most common complaint about New Southern Loans, Inc?
The most common issue reported against New Southern Loans, Inc is "Improper use of your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.
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