CFPB · Single-product concentration
Neighborhood Assistance Corporation of America ("NACA")
145 CFPB complaints · 93.1% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Neighborhood Assistance Corporation of America ("NACA"): 93.1% of 145 CFPB complaints sit in "Mortgage". Timely 85.5% · relief 2.8%. Allegations, not findings.
- Single-product concentration
- +400% filings 2012 to 2026
CFPB relief outcome brief
CCDB company neighborhood-assistance-corporation-of-america-naca
2.8% relief · 85.5% timely · 145 filings · Mortgage
Same-product relief peers
Nearest relief peer: Atlantic Bay Mortgage Group LLC (2.8% relief)
Neighborhood Assistance Corporation of America ("NACA") closes 2.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Neighborhood Assistance Corporation of America ("NACA") scores strongest on closed with explanation (90/100 percentile-benchmarked) and weakest on relief provided (13/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
13 / 100 percentile-benchmarked
2.8% of complaints closed with relief to the consumer
Timely response
75 / 100 percentile-benchmarked
85.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.5% of complaints closed with an explanation to the consumer
Most of Neighborhood Assistance Corporation of America ("NACA")'s 145 filings include narrative text
53.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Neighborhood Assistance Corporation of America ("NACA") complaint mix by product
- Mortgage 135 93.1% – 3% relief
- Debt collection 3 2.1% – 0% relief
- Credit reporting 2 1.4% – 0% relief
- Payday loan, 2 1.4% – 0% relief
- Money transfer, 1 0.7% – 0% relief
- Bank account 1 0.7% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Neighborhood Assistance Corporation of America ("NACA")'s 145 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Debt collection | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Bank account or service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Neighborhood Assistance Corporation of America ("NACA") complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 17.9% of this company's filings
Neighborhood Assistance Corporation of America ("NACA") rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +400% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| TX | 15 |
| GA | 15 |
| NC | 12 |
| FL | 10 |
| NY | 7 |
| MA | 6 |
| MO | 5 |
| PA | 5 |
| MI | 5 |
| IL | 5 |
| VA | 4 |
| DC | 3 |
| KS | 3 |
| AR | 3 |
| CO | 3 |
| SC | 2 |
| OH | 2 |
| AZ | 2 |
| MD | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 60 |
| Closing on a mortgage | 18 |
| Loan modification,collection,foreclosure | 14 |
| Application, originator, mortgage broker | 13 |
| Trouble during payment process | 9 |
| Settlement process and costs | 8 |
| Struggling to pay mortgage | 5 |
| Credit decision / Underwriting | 5 |
| Communication tactics | 3 |
| Loan servicing, payments, escrow account | 2 |
| Getting a line of credit | 2 |
| Confusing or missing disclosures | 1 |
| Incorrect information on your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Account opening, closing, or management | 1 |
| Identity theft protection or other monitoring services | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 11 | 72.7% |
| 2014 | 6 | 100% |
| 2015 | 6 | 83.3% |
| 2016 | 11 | 100% |
| 2017 | 14 | 85.7% |
| 2018 | 12 | 50% |
| 2019 | 12 | 66.7% |
| 2020 | 10 | 60% |
| 2021 | 17 | 94.1% |
| 2022 | 12 | 100% |
| 2023 | 10 | 100% |
| 2024 | 5 | 100% |
| 2025 | 7 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Neighborhood Assistance Corporation of America ("NACA") filings cluster in one product
Neighborhood Assistance Corporation of America ("NACA")'s 145 logged complaints stay concentrated: only 25 states show a filing. 53.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-05-27.
Neighborhood Assistance Corporation of America ("NACA") answers 85.5% of complaints inside the CFPB's tracked window and closes 94.5% with a written explanation. 2.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Neighborhood Assistance Corporation of America ("NACA").
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Neighborhood Assistance Corporation of America ("NACA"): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 145.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Neighborhood Assistance Corporation of America ("NACA") (85.5% timely; 2.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration