Neighborhood Assistance Corporation of America ("NACA")
145 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Neighborhood Assistance Corporation of America ("NACA") complaint mix by product
- Mortgage 135 93.1% – 3% relief
- Debt collection 3 2.1% – 0% relief
- Credit reporting 2 1.4% – 0% relief
- Payday loan, 2 1.4% – 0% relief
- Money transfer, 1 0.7% – 0% relief
- Bank account 1 0.7% – 0% relief
- Credit reporting, 1 0.7% – 0% relief
How Neighborhood Assistance Corporation of America ("NACA")'s 145 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Debt collection | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Bank account or service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| TX | 15 |
| GA | 15 |
| NC | 12 |
| FL | 10 |
| NY | 7 |
| MA | 6 |
| MO | 5 |
| PA | 5 |
| MI | 5 |
| IL | 5 |
| VA | 4 |
| DC | 3 |
| KS | 3 |
| AR | 3 |
| CO | 3 |
| SC | 2 |
| OH | 2 |
| AZ | 2 |
| MD | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 60 |
| Closing on a mortgage | 18 |
| Loan modification,collection,foreclosure | 14 |
| Application, originator, mortgage broker | 13 |
| Trouble during payment process | 9 |
| Settlement process and costs | 8 |
| Struggling to pay mortgage | 5 |
| Credit decision / Underwriting | 5 |
| Communication tactics | 3 |
| Loan servicing, payments, escrow account | 2 |
| Getting a line of credit | 2 |
| Confusing or missing disclosures | 1 |
| Incorrect information on your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Account opening, closing, or management | 1 |
| Identity theft protection or other monitoring services | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 11 | 72.7% |
| 2014 | 6 | 100% |
| 2015 | 6 | 83.3% |
| 2016 | 11 | 100% |
| 2017 | 14 | 85.7% |
| 2018 | 12 | 50% |
| 2019 | 12 | 66.7% |
| 2020 | 10 | 60% |
| 2021 | 17 | 94.1% |
| 2022 | 12 | 100% |
| 2023 | 10 | 100% |
| 2024 | 5 | 100% |
| 2025 | 7 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Neighborhood Assistance Corporation of America ("NACA")
Neighborhood Assistance Corporation of America ("NACA")'s 145 logged complaints stay concentrated: only 25 states show a filing on record. 53.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-27.
Neighborhood Assistance Corporation of America ("NACA") answers 85.5% of complaints inside the CFPB's tracked window and closes 94.5% with a written explanation. 2.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Neighborhood Assistance Corporation of America ("NACA").
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Neighborhood Assistance Corporation of America ("NACA") have?
145, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Neighborhood Assistance Corporation of America ("NACA") respond to complaints on time?
85.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Neighborhood Assistance Corporation of America ("NACA")?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.