CFPB · Single-product concentration
Neighborhood Housing Services of Richmond, Inc
7 CFPB complaints · 100% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Neighborhood Housing Services of Richmond, Inc: 100% of 7 CFPB complaints sit in "Mortgage". Timely 14.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2017
CFPB relief outcome brief
CCDB company neighborhood-housing-services-of-richmond-inc
0% relief · 14.3% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Neighborhood Housing Services of Richmond, Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Neighborhood Housing Services of Richmond, Inc has 7 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Neighborhood Housing Services of Richmond, Inc complaint mix by product
- Mortgage 7 100.0% – 0% relief
How Neighborhood Housing Services of Richmond, Inc's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
Concentrated filing states for Neighborhood Housing Services of Richmond, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 85.7% of this company's filings
Neighborhood Housing Services of Richmond, Inc complaints by year
Annual filing volume from the CFPB public database
- 2017
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| VA | 6 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 4 |
| Application, originator, mortgage broker | 2 |
| Loan modification,collection,foreclosure | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 0% |
| 2015 | 2 | 0% |
| 2016 | 2 | 0% |
| 2017 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Neighborhood Housing Services of Richmond, Inc filings cluster in one product
Neighborhood Housing Services of Richmond, Inc's 7 logged complaints stay concentrated: only 2 states show a filing. Only 14.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2017-01-04.
Neighborhood Housing Services of Richmond, Inc answers 14.3% of complaints inside the CFPB's tracked window and closes 14.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Neighborhood Housing Services of Richmond, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Neighborhood Housing Services of Richmond, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 14.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Neighborhood Housing Services of Richmond, Inc (14.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration