CFPB · Single-product concentration
New Century Financial Services, Inc.
105 CFPB complaints · 94.3% in "Debt collection" · top issue Taking/threatening an illegal action.
New Century Financial Services, Inc.: 94.3% of 105 CFPB complaints sit in "Debt collection". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- -60% filings 2013 to 2026
CFPB relief outcome brief
CCDB company new-century-financial-services-inc
0% relief · 100% timely · 105 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
New Century Financial Services, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
New Century Financial Services, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of New Century Financial Services, Inc.'s 105 filings include narrative text
45.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New Century Financial Services, Inc. complaint mix by product
- Debt collection 99 94.3% – 0% relief
- Credit card 2 1.9% – 0% relief
- Credit reporting 1 1.0% – 0% relief
- Student loan 1 1.0% – 0% relief
- Credit card 1 1.0% – 0% relief
- Credit reporting, 1 1.0% – 0% relief
How New Century Financial Services, Inc.'s 105 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 99 |
| Credit card | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Student loan | 1 |
| Credit card or prepaid card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for New Century Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 57.1% of this company's filings
New Century Financial Services, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -60% vs 2013
Top States
| State | Complaints |
|---|---|
| NJ | 60 |
| NY | 24 |
| FL | 5 |
| PA | 5 |
| NC | 3 |
| MI | 2 |
| KY | 1 |
| AZ | 1 |
| VA | 1 |
| GA | 1 |
| DE | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 18 |
| Took or threatened to take negative or legal action | 17 |
| Cont'd attempts collect debt not owed | 17 |
| Written notification about debt | 13 |
| Disclosure verification of debt | 11 |
| Attempts to collect debt not owed | 9 |
| False statements or representation | 6 |
| Communication tactics | 5 |
| Identity theft / Fraud / Embezzlement | 2 |
| Improper contact or sharing of info | 2 |
| Threatened to contact someone or share information improperly | 1 |
| Improper use of your report | 1 |
| Dealing with your lender or servicer | 1 |
| Getting a credit card | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 17 | 100% |
| 2015 | 8 | 100% |
| 2016 | 17 | 100% |
| 2017 | 15 | 100% |
| 2018 | 8 | 100% |
| 2019 | 11 | 100% |
| 2020 | 6 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 1 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
New Century Financial Services, Inc. filings cluster in one product
New Century Financial Services, Inc.'s 105 logged complaints stay concentrated: only 12 states show a filing. 45.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-04-08.
New Century Financial Services, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New Century Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New Century Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 105.
- 360 Mortgage Group LLC Δ 0 complaints · 7.6% relief 105complaints
- Blatt, Hasenmiller, Leibsker & Moore, LLC Δ 0 complaints · 13.3% relief 105complaints
- Phelan Hallinan Diamond & Jones, PC Δ 0 complaints · 0% relief 105complaints
- Rabobank, National Association Δ 0 complaints · 24.8% relief 105complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New Century Financial Services, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration