New Century Financial Services, Inc.
105 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New Century Financial Services, Inc. complaint mix by product
- Debt collection 99 94.3% – 0% relief
- Credit card 2 1.9% – 0% relief
- Credit reporting 1 1.0% – 0% relief
- Student loan 1 1.0% – 0% relief
- Credit card 1 1.0% – 0% relief
- Credit reporting, 1 1.0% – 0% relief
How New Century Financial Services, Inc.'s 105 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 99 |
| Credit card | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Student loan | 1 |
| Credit card or prepaid card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 60 |
| NY | 24 |
| FL | 5 |
| PA | 5 |
| NC | 3 |
| MI | 2 |
| KY | 1 |
| AZ | 1 |
| VA | 1 |
| GA | 1 |
| DE | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 18 |
| Took or threatened to take negative or legal action | 17 |
| Cont'd attempts collect debt not owed | 17 |
| Written notification about debt | 13 |
| Disclosure verification of debt | 11 |
| Attempts to collect debt not owed | 9 |
| False statements or representation | 6 |
| Communication tactics | 5 |
| Identity theft / Fraud / Embezzlement | 2 |
| Improper contact or sharing of info | 2 |
| Threatened to contact someone or share information improperly | 1 |
| Improper use of your report | 1 |
| Dealing with your lender or servicer | 1 |
| Getting a credit card | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 17 | 100% |
| 2015 | 8 | 100% |
| 2016 | 17 | 100% |
| 2017 | 15 | 100% |
| 2018 | 8 | 100% |
| 2019 | 11 | 100% |
| 2020 | 6 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 1 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About New Century Financial Services, Inc.
New Century Financial Services, Inc.'s 105 logged complaints stay concentrated: only 12 states show a filing on record. 45.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-04-08.
New Century Financial Services, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New Century Financial Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does New Century Financial Services, Inc. have?
105, per the CFPB's public complaint count for this company (see the full breakdown above).
Does New Century Financial Services, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about New Century Financial Services, Inc.?
"Taking/threatening an illegal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.