CFPB · Narrative-heavy record
New Century Auto Sales, Inc.
58 CFPB complaints · 56.9% with narratives · top issue Improper use of your report.
New Century Auto Sales, Inc.: 56.9% of 58 filings include consumer narratives. Timely 100% · relief 3.4% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- +150% filings 2015 to 2026
CFPB relief outcome brief
CCDB company new-century-auto-sales-inc
3.4% relief · 100% timely · 58 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Innovate Managed Holdings, LLC (3.3% relief)
New Century Auto Sales, Inc. closes 3.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
New Century Auto Sales, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (16/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
16 / 100 percentile-benchmarked
3.4% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
94 / 100 percentile-benchmarked
96.6% of complaints closed with an explanation to the consumer
Most of New Century Auto Sales, Inc.'s 58 filings include narrative text
56.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New Century Auto Sales, Inc. complaint mix by product
- Vehicle loan 24 41.4% – 4% relief
- Credit reporting 18 31.0% – 0% relief
- Credit reporting, 12 20.7% – 0% relief
- Debt collection 2 3.4% – 0% relief
- Consumer Loan 2 3.4% – 50% relief
How New Century Auto Sales, Inc.'s 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 24 |
| Credit reporting or other personal consumer reports | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Debt collection | 2 |
| Consumer Loan | 2 |
Where New Century Auto Sales, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 31% of this company's filings
New Century Auto Sales, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +150% vs 2015
Top States
| State | Complaints |
|---|---|
| MI | 18 |
| OH | 14 |
| IL | 8 |
| IN | 6 |
| MO | 2 |
| KS | 2 |
| FL | 1 |
| WI | 1 |
| NM | 1 |
| CA | 1 |
| CT | 1 |
| GA | 1 |
| ME | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 22 |
| Getting a loan or lease | 13 |
| Incorrect information on your report | 9 |
| Problems at the end of the loan or lease | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Repossession | 2 |
| Managing the loan or lease | 2 |
| False statements or representation | 1 |
| Communication tactics | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Shopping for a loan or lease | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2021 | 4 | 100% |
| 2022 | 5 | 100% |
| 2023 | 10 | 100% |
| 2024 | 9 | 100% |
| 2025 | 13 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
New Century Auto Sales, Inc.'s narrative-rich complaint ledger
New Century Auto Sales, Inc.'s 58 logged complaints stay concentrated: only 13 states show a filing. 56.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-04-30.
New Century Auto Sales, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 96.6% with a written explanation. 3.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New Century Auto Sales, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New Century Auto Sales, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 58.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New Century Auto Sales, Inc. (100% timely; 3.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record