CFPB · Narrative-heavy record
NerdWallet, Inc.
34 CFPB complaints · 70.6% with narratives · top issue Improper use of your report.
NerdWallet, Inc.: 70.6% of 34 filings include consumer narratives. Timely 100% · relief 2.9% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- -64.3% filings 2024 to 2026
CFPB relief outcome brief
CCDB company nerdwallet-inc
2.9% relief · 100% timely · 34 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Kikoff Inc. (3.2% relief)
NerdWallet, Inc. closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
NerdWallet, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (14/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
14 / 100 percentile-benchmarked
2.9% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
95 / 100 percentile-benchmarked
97.1% of complaints closed with an explanation to the consumer
Most of NerdWallet, Inc.'s 34 filings include narrative text
70.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
NerdWallet, Inc. complaint mix by product
- Credit reporting 12 37.5% – 0% relief
- Credit card 9 28.1% – 11% relief
- Checking or 4 12.5% – 0% relief
- Payday loan, 2 6.3% – 0% relief
- Debt collection 2 6.3% – 0% relief
- Money transfer, 2 6.3% – 0% relief
- Prepaid card 1 3.1% – 0% relief
How NerdWallet, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 12 |
| Credit card | 9 |
| Checking or savings account | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Debt collection | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Prepaid card | 1 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Where NerdWallet, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 14.7% of this company's filings
NerdWallet, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- -64.3% vs 2024
Top States
| State | Complaints |
|---|---|
| NY | 5 |
| CA | 5 |
| FL | 4 |
| MA | 3 |
| TX | 2 |
| AZ | 2 |
| AL | 1 |
| CO | 1 |
| GA | 1 |
| IN | 1 |
| MI | 1 |
| VA | 1 |
| LA | 1 |
| OH | 1 |
| SC | 1 |
| NV | 1 |
| NE | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 6 |
| Closing an account | 3 |
| Other features, terms, or problems | 3 |
| Incorrect information on your report | 2 |
| Trouble using your card | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Advertising and marketing, including promotional offers | 2 |
| Getting a line of credit | 1 |
| Managing an account | 1 |
| Closing your account | 1 |
| Trouble using the card | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with customer service | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Money was not available when promised | 1 |
| Getting a credit card | 1 |
| False statements or representation | 1 |
| Repossession | 1 |
| Unable to get your credit report or credit score | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 14 | 100% |
| 2025 | 15 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
NerdWallet, Inc.'s narrative-rich complaint ledger
NerdWallet, Inc.'s 34 logged complaints stay concentrated: only 18 states show a filing. 70.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-04-23.
NerdWallet, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about NerdWallet, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for NerdWallet, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for NerdWallet, Inc. (100% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record