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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
578 U.S. 330 ( XXXX ) Small v. United States 1
584 F.3d 1147 ( 9th Cir. XXXX ). 1
599 So . 2d 1018 1
5Lbs roughly of the package materials to that sum you will have 15Lbs 1
5XXXX 1
6 1
6 % fixed interest note 1
6 ) As documented herein : a ) the SoFi letter dated XX/XX/XXXX 1
6 ) Preferred boarding & free 1st checked bag 1
6 ) under my husband 's name and address because they only shared a last name like my husband 's. The county provided me with the steps to go online and got the information online so Discover Home Loans could go online because that was the county 's process for them to see the information 1
6 ] Who was affected? [ 2 ] Hundreds of thousands of students borrowed billions of dollars to attend XXXX XXXXXXXX XXXX [ 2 ] Many students dropped out of their programs and defaulted on their loans [ 3 ] XXXX XXXX is experimental. 1
6 days after the XXXX due date. This meant that Wells Fargo 's own process for refunding a payment that should have applied to XXXX would indeed have made me delinquent for the month. Is it fair that a financial institution can structure payments and refunds in such a way that it makes an otherwise responsible and timely customer delinquent on their debts? I raised this question to the Wells Fargo staff who informed me this was just the way it is. '' To which I responded with skepticism 1
6 days had passed. The check arrived on XX/XX/XXXX. 1
6 months 1
6 mos ) DEPT ED/ NELNET {$2200.00} XX/XX/XXXX ( 2 yrs 1
6 mos ) XXXX XXXX XXXX {$2200.00} XX/XX/XXXX ( 2 yrs 1
6 mos ) XXXX XXXX/ NELNET {$2200.00} XX/XX/XXXX ( 2 yrs 1
6 mos ) XXXX XXXX/ XXXX {$2200.00} XX/XX/XXXX ( 2 yrs 2
6 years not resolved. 1
6-217 1
6-7 ( XXXX ) Student Loan Servicers : A violation of a federal law or regulation shall be a violation of this chapter and the commissioner may investigate any such violation pursuant to section 7 [ Investigations and examinations ; confidentiality of records and reports ; suspension 1
6. After XXXX once I called to dispute unauthorized transaction made on and after XX/XX/XXXX 1
6. And there is nothing else he can do due to system limitations. 1
6. Documentation showing the debt is legally owed. 1
6.5 at 99 ( XX/XX/XXXX ). FAILING TO PROVIDE A WAIVER OF THE INVESTOR RESTRICTIONS DEMOSTRATES A FAILURE TO FOLLOW HAMP GUIDELINES WHICH CONSTITUTE A FAILURE TO NEGOIATE IN GOOD FAITH PRUSUANT TO CPLR 3408 ( f ). 1
60 21
60 day past due 2
60 DAY PAST DUE ; XX/XX/XXXX 1
60 days ( XX/XX/XXXX ) 2
60 days in XX/XX/XXXXXX/XX/XXXX 1
60 days late ( 1 ) 6
60 days late ( XX/XX/XXXX ) XXXX XXXX Reported 90 days late ( XX/XX/XXXX ) 3
60 days late ) Not reported by TransUnion or XXXX XXXX Account # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Reported by TransUnion ( XX/XX/XXXX 1
60 days late etc. ) instead of XXXX. CFPB recommends disputing duplicate accounts like this so we are disputing the XXXX tradeline and requesting deletion. Please see : XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX offered rate change in 1 month using a XXXX application in 1 month with no underwriting. We requested a rate change XXXX XXXX. XXXX denied its policy delaying rate change for 30 months then charging an above-market rate. XXXX overcharged us and failed to correct its loan accounts 1
60 days late in XXXX 1
60 days late XX/XX/2021 and 90 days late XX/XX/2021. In XX/XX/2021 its reporting 120 days late and in XXXX its reports payments 120+ days late. Followed by another on time payment in XX/XX/2021 3
60 days XXXX XX/XX/XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX {$250.00} Opened XX/XX/XXXX 30 days late XXXX XXXX XXXX Opened XX/XX/XXXX {$850.00} 30 days late XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2000.00} Closed /paid Late XXXX 3
60 days XXXX XXXX XXXX XXXX {$0.00} Date of Last Activity : XX/XX/XXXX Date Reported : XX/XX/XXXX late XXXX 3
60 Month Loans, Inc. 15
60 or even 180 days of my original dispute. That is a clear violation of FCRA rule 623 on several occasions. They also did not adjust the amount of the charge off to a XXXX balance 1
60- 1
60-89 days past due date o XX/XX/XXXX Account 90 days past the due date 1
60-day 9
601 2
602 ( A ) 1
602 ( a ) 1
602A ) Monthly Payment : {$0.00} inaccurate for open installment ( Field 20 3
604 5
604 ( A ) 3
604 ( a ) ( 2 ) 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.