CFPB · Diversified product mix
Equinox Counseling Services
3 CFPB complaints · diversified mix (top product 33.3%) · top issue Unable to get your credit report or credit score.
Equinox Counseling Services: top product "Student loan" is only 33.3% of 3 - multi-bucket mix. Timely 33.3% · relief 33.3%. Allegations, not findings.
- Diversified product mix
- 0% filings 2020 to 2026
CFPB relief outcome brief
CCDB company equinox-counseling-services
33.3% relief · 33.3% timely · 3 filings · Student loan
Same-product relief peers
Nearest relief peer: Premier Student Loan Center (29.8% relief)
Equinox Counseling Services closes 33.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Equinox Counseling Services complaint mix by product
- Student loan 1 33.3% – 0% relief
- Credit reporting 1 33.3% – 0% relief
- Credit reporting, 1 33.3% – 100% relief
How Equinox Counseling Services's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Equinox Counseling Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 66.7% of this company's filings
Equinox Counseling Services complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 2 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Unable to get your credit report or credit score | 1 |
| Incorrect information on your report | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Equinox Counseling Services spreads across product buckets
Equinox Counseling Services's 3 logged complaints stay concentrated: only 2 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-04-14.
Equinox Counseling Services answers 33.3% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Unable to get your credit report or credit score."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Equinox Counseling Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Equinox Counseling Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 33.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Equinox Counseling Services (33.3% timely; 33.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix