Total complaints
2
Filed since 2020
2026 data Public-data reference. official source
Equinox Counseling Services
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows Equinox Counseling Services's complaint history from CFPB public records. 2 consumers have filed complaints since 2020. The company has a 50% timely response rate and has provided relief in 50% of cases.
2
Total Complaints
50%
Timely Response
0%
Disputed
50%
Relief Provided
2
States Active
2020
Since
Timely response
50%
CFPB-tracked response window
Relief rate
50%
Closed with monetary or non-monetary relief
Timely response rate 50.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 50.0%
Industry median
Share closed with monetary or non-monetary relief.
Equinox Counseling Services complaint mix by product
- Student loan 1 50.0% – 0% relief
- Credit reporting, 1 50.0% – 100% relief
How Equinox Counseling Services's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| SC | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Unable to get your credit report or credit score | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Equinox Counseling Services
Equinox Counseling Services has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2025-06-10, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Equinox Counseling Services reports a 50% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 50% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Student loan", and the single most common underlying issue is "Unable to get your credit report or credit score".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Equinox Counseling Services: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Equinox Counseling Services have?
Equinox Counseling Services has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Equinox Counseling Services respond to complaints on time?
Equinox Counseling Services has a 50% timely response rate to CFPB complaints.
What is the most common complaint about Equinox Counseling Services?
The most common issue reported against Equinox Counseling Services is "Unable to get your credit report or credit score" in the "Student loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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