CFPB · Single-product concentration
Essential Retrieval Group
30 CFPB complaints · 96.7% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Essential Retrieval Group: 96.7% of 30 CFPB complaints sit in "Debt collection". Timely 6.7% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2014 to 2021
CFPB relief outcome brief
CCDB company essential-retrieval-group
0% relief · 6.7% timely · 30 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Essential Retrieval Group closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Essential Retrieval Group's 30 filings include narrative text
56.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Essential Retrieval Group complaint mix by product
- Debt collection 29 96.7% – 0% relief
- Payday loan 1 3.3% – 0% relief
How Essential Retrieval Group's 30 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 29 |
| Payday loan | 1 |
Where Essential Retrieval Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 13.3% of this company's filings
Essential Retrieval Group complaints by year
Annual filing volume from the CFPB public database
- 2021
- 3
- 0% vs 2014
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| TN | 3 |
| WA | 3 |
| CA | 2 |
| NV | 2 |
| MD | 1 |
| WI | 1 |
| MT | 1 |
| NE | 1 |
| PA | 1 |
| IL | 1 |
| ID | 1 |
| DE | 1 |
| MN | 1 |
| LA | 1 |
| WY | 1 |
| MI | 1 |
| MA | 1 |
| GA | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 10 |
| Communication tactics | 4 |
| False statements or representation | 4 |
| Took or threatened to take negative or legal action | 4 |
| Taking/threatening an illegal action | 3 |
| Improper contact or sharing of info | 2 |
| Received a loan I didn't apply for | 1 |
| Disclosure verification of debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 33.3% |
| 2015 | 14 | 7.1% |
| 2016 | 7 | 0% |
| 2019 | 1 | 0% |
| 2020 | 2 | 0% |
| 2021 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Essential Retrieval Group filings cluster in one product
Essential Retrieval Group's 30 logged complaints stay concentrated: only 21 states show a filing. 56.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2021-05-26.
Essential Retrieval Group answers 6.7% of complaints inside the CFPB's tracked window and closes 33.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Essential Retrieval Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Essential Retrieval Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 30.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 6.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Essential Retrieval Group (6.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration