Total complaints
162
Filed since 2016
162 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
162 consumer complaints filed with the CFPB
This profile shows Essential Lending Inc's complaint history from CFPB public records. 162 consumers have filed complaints since 2016. The company has a 88.9% timely response rate and has provided relief in 3.7% of cases.
Total complaints
162
Filed since 2016
Timely response
88.9%
CFPB-tracked response window
Relief rate
3.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Essential Lending Inc's 162 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 63 |
| Credit reporting or other personal consumer reports | 40 |
| Payday loan, title loan, personal loan, or advance loan | 26 |
| Payday loan, title loan, or personal loan | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 15 |
| Payday loan | 2 |
| Checking or savings account | 1 |
| State | Complaints |
|---|---|
| TX | 111 |
| LA | 8 |
| SC | 8 |
| MO | 7 |
| NM | 4 |
| MS | 4 |
| WI | 4 |
| DC | 3 |
| DE | 2 |
| UT | 2 |
| NC | 2 |
| PA | 2 |
| IN | 1 |
| VA | 1 |
| ID | 1 |
| NJ | 1 |
| CA | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 35 |
| Took or threatened to take negative or legal action | 31 |
| Attempts to collect debt not owed | 16 |
| Improper use of your report | 10 |
| Problem with the payoff process at the end of the loan | 9 |
| Problem with a company's investigation into an existing problem | 9 |
| False statements or representation | 8 |
| Charged fees or interest you didn't expect | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 5 |
| Communication tactics | 5 |
| Received a loan you didn't apply for | 4 |
| Can't contact lender or servicer | 3 |
| Problem when making payments | 3 |
| Getting the loan | 3 |
| Loan payment wasn't credited to your account | 2 |
| Was approved for a loan, but didn't receive the money | 2 |
| Struggling to pay your loan | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Written notification about debt | 1 |
| Can't stop charges to bank account | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 4 | 75% |
| 2018 | 3 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 10 | 100% |
| 2022 | 9 | 100% |
| 2023 | 18 | 100% |
| 2024 | 18 | 100% |
| 2025 | 64 | 90.6% |
| 2026 | 31 | 64.5% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Essential Lending Inc has accumulated 162 consumer complaints in the CFPB public database, with filings active across 17 U.S. states. Of those submissions, 49 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Essential Lending Inc reports a 88.9% timely-response rate and has closed 96.3% of cases with a written explanation to the consumer. 3.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Essential Lending Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Essential Lending Inc has received 162 consumer complaints filed with the Consumer Financial Protection Bureau.
Essential Lending Inc has a 88.9% timely response rate to CFPB complaints.
The most common issue reported against Essential Lending Inc is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.