2026 data Public-data reference. official source

Essential Lending Inc

162 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

162 consumer complaints filed with the CFPB

This profile shows Essential Lending Inc's complaint history from CFPB public records. 162 consumers have filed complaints since 2016. The company has a 88.9% timely response rate and has provided relief in 3.7% of cases.

162
Total Complaints
88.9%
Timely Response
0%
Disputed
3.7%
Relief Provided
17
States Active
2016
Since

Total complaints

162

Filed since 2016

Timely response

88.9%

CFPB-tracked response window

Relief rate

3.7%

Closed with monetary or non-monetary relief

Timely response rate 88.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 3.7%
Industry median

Share closed with monetary or non-monetary relief.

Essential Lending Inc complaint mix by product

Total complaints: 162

Essential Lending Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 162 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 63 complaints (38.9%), resolution 0.0% Debt collection 38.9% Credit reporting: 40 complaints (24.7%), resolution 0.0% Credit reporting 24.7% Payday loan,: 26 complaints (16.0%), resolution 0.0% Payday loan, 16.0% Payday loan,: 15 complaints (9.3%), resolution 13.3% Payday loan, 9.3% Credit reporting,: 15 complaints (9.3%), resolution 13.3% Credit reporting, 9.3% Payday loan: 2 complaints (1.2%), resolution 100.0% Checking or: 1 complaints (0.6%), resolution 0.0%
  • Debt collection 63 38.9% 0% relief
  • Credit reporting 40 24.7% 0% relief
  • Payday loan, 26 16.0% 0% relief
  • Payday loan, 15 9.3% 13% relief
  • Credit reporting, 15 9.3% 13% relief
  • Payday loan 2 1.2% 100% relief
  • Checking or 1 0.6% 0% relief

How Essential Lending Inc's 162 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 63
Credit reporting or other personal consumer reports 40
Payday loan, title loan, personal loan, or advance loan 26
Payday loan, title loan, or personal loan 15
Credit reporting, credit repair services, or other personal consumer reports 15
Payday loan 2
Checking or savings account 1

Top States

State Complaints
TX 111
LA 8
SC 8
MO 7
NM 4
MS 4
WI 4
DC 3
DE 2
UT 2
NC 2
PA 2
IN 1
VA 1
ID 1
NJ 1
CA 1

Top Issues

Issue Complaints
Incorrect information on your report 35
Took or threatened to take negative or legal action 31
Attempts to collect debt not owed 16
Improper use of your report 10
Problem with the payoff process at the end of the loan 9
Problem with a company's investigation into an existing problem 9
False statements or representation 8
Charged fees or interest you didn't expect 7
Problem with a credit reporting company's investigation into an existing problem 5
Communication tactics 5
Received a loan you didn't apply for 4
Can't contact lender or servicer 3
Problem when making payments 3
Getting the loan 3
Loan payment wasn't credited to your account 2
Was approved for a loan, but didn't receive the money 2
Struggling to pay your loan 2
Threatened to contact someone or share information improperly 2
Written notification about debt 1
Can't stop charges to bank account 1

Yearly Trend

Year Complaints Timely
2016 1 100%
2017 4 75%
2018 3 100%
2019 1 100%
2020 3 100%
2021 10 100%
2022 9 100%
2023 18 100%
2024 18 100%
2025 64 90.6%
2026 31 64.5%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Essential Lending Inc

Essential Lending Inc has accumulated 162 consumer complaints in the CFPB public database, with filings active across 17 U.S. states. Of those submissions, 49 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Essential Lending Inc reports a 88.9% timely-response rate and has closed 96.3% of cases with a written explanation to the consumer. 3.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Essential Lending Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Essential Lending Inc have?

Essential Lending Inc has received 162 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Essential Lending Inc respond to complaints on time?

Essential Lending Inc has a 88.9% timely response rate to CFPB complaints.

What is the most common complaint about Essential Lending Inc?

The most common issue reported against Essential Lending Inc is "Incorrect information on your report" in the "Debt collection" product category.

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