CFPB · Narrative-heavy record
ACI Worldwide, Corp.
44 CFPB complaints · 52.3% with narratives · top issue Fraud or scam.
ACI Worldwide, Corp.: 52.3% of 44 filings include consumer narratives. Timely 95.5% · relief 0% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2026
CFPB relief outcome brief
CCDB company aci-worldwide-corp
0% relief · 95.5% timely · 44 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
ACI Worldwide, Corp. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of ACI Worldwide, Corp.'s 44 filings include narrative text
52.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ACI Worldwide, Corp. complaint mix by product
- Debt collection 19 45.2% – 0% relief
- Money transfer, 17 40.5% – 0% relief
- Credit card 2 4.8% – 0% relief
- Vehicle loan 1 2.4% – 0% relief
- Credit reporting 1 2.4% – 0% relief
- Checking or 1 2.4% – 0% relief
- Credit card 1 2.4% – 0% relief
How ACI Worldwide, Corp.'s 44 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Money transfer, virtual currency, or money service | 17 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Checking or savings account | 1 |
| Credit card | 1 |
| Money transfers | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where ACI Worldwide, Corp. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.6% of this company's filings
ACI Worldwide, Corp. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| FL | 5 |
| AR | 4 |
| NY | 3 |
| MI | 2 |
| OH | 2 |
| IL | 2 |
| PA | 2 |
| GA | 2 |
| MD | 2 |
| OR | 2 |
| TN | 1 |
| MS | 1 |
| TX | 1 |
| OK | 1 |
| AZ | 1 |
| MA | 1 |
| VA | 1 |
| NJ | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 7 |
| Attempts to collect debt not owed | 7 |
| False statements or representation | 4 |
| Other transaction problem | 4 |
| Written notification about debt | 3 |
| Problem with a purchase shown on your statement | 2 |
| Other service problem | 2 |
| Incorrect information on your report | 2 |
| Unexpected or other fees | 2 |
| Communication tactics | 2 |
| Managing the loan or lease | 1 |
| Money was not available when promised | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Managing an account | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Other transaction issues | 1 |
| Took or threatened to take negative or legal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Other features, terms, or problems | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 3 | 66.7% |
| 2018 | 5 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 7 | 85.7% |
| 2022 | 5 | 100% |
| 2023 | 6 | 100% |
| 2024 | 4 | 100% |
| 2025 | 5 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
ACI Worldwide, Corp.'s narrative-rich complaint ledger
ACI Worldwide, Corp.'s 44 logged complaints stay concentrated: only 21 states show a filing. 52.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-01-16.
ACI Worldwide, Corp. answers 95.5% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ACI Worldwide, Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for ACI Worldwide, Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 44.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for ACI Worldwide, Corp. (95.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record