Total complaints
34
Filed since 2016
2026 data Public-data reference. official source
ACI Worldwide, Corp.
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
34 consumer complaints filed with the CFPB
This profile shows ACI Worldwide, Corp.'s complaint history from CFPB public records. 34 consumers have filed complaints since 2016. The company has a 94.1% timely response rate and has provided relief in 0% of cases.
34
Total Complaints
94.1%
Timely Response
2.9%
Disputed
0%
Relief Provided
18
States Active
2016
Since
Timely response
94.1%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 94.1%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
ACI Worldwide, Corp. complaint mix by product
- Debt collection 15 45.5% – 0% relief
- Money transfer, 12 36.4% – 0% relief
- Credit card 2 6.1% – 0% relief
- Credit card 1 3.0% – 0% relief
- Credit reporting 1 3.0% – 0% relief
- Credit reporting, 1 3.0% – 0% relief
- Money transfers 1 3.0% – 0% relief
How ACI Worldwide, Corp.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 15 |
| Money transfer, virtual currency, or money service | 12 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Money transfers | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| FL | 4 |
| AR | 4 |
| NY | 3 |
| IL | 2 |
| MI | 2 |
| MD | 2 |
| GA | 2 |
| OR | 1 |
| PA | 1 |
| TX | 1 |
| OH | 1 |
| OK | 1 |
| VA | 1 |
| AZ | 1 |
| MA | 1 |
| NJ | 1 |
| MS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 6 |
| Attempts to collect debt not owed | 5 |
| Other transaction problem | 4 |
| False statements or representation | 4 |
| Problem with a purchase shown on your statement | 2 |
| Incorrect information on your report | 2 |
| Communication tactics | 2 |
| Cont'd attempts collect debt not owed | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Written notification about debt | 1 |
| Unexpected or other fees | 1 |
| Other features, terms, or problems | 1 |
| Took or threatened to take negative or legal action | 1 |
| Other transaction issues | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 3 | 66.7% |
| 2018 | 3 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 6 | 83.3% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 4 | 100% |
| 2025 | 4 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ACI Worldwide, Corp.
ACI Worldwide, Corp. has accumulated 34 consumer complaints in the CFPB public database, with filings active across 18 U.S. states. Of those submissions, 13 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-01-16, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ACI Worldwide, Corp. reports a 94.1% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ACI Worldwide, Corp.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ACI Worldwide, Corp. have?
ACI Worldwide, Corp. has received 34 consumer complaints filed with the Consumer Financial Protection Bureau.
Does ACI Worldwide, Corp. respond to complaints on time?
ACI Worldwide, Corp. has a 94.1% timely response rate to CFPB complaints.
What is the most common complaint about ACI Worldwide, Corp.?
The most common issue reported against ACI Worldwide, Corp. is "Fraud or scam" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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