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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
and a clear clarification of how this debt was verified. I have not received anything. This raise concerns about their compliance with legal requirements. In accordance with the Fair Credit Reporting Act ( FCRA ) 1
and a clear discriminatory attack against my marital status. As I was outraged by the position that XXXX was taking at this phase of the process 1
and a clear request for validation or deletion under the Fair Credit Reporting Act ( FCRA ). I also requested corrections to inaccurate personal information. 1
and a clear statement : CONFIRMATION OF ACCOUNT SATISFACTION & ACCOUNT BALANCE DUE : {$0.00}. 2
and a clear violation of consumer protection rights. 1
and a coin purse that I used to store my cash 1
and a collection account added from XXXX XXXX XXXX opened on XX/XX/XXXX. These accounts have resulted in several fraudulent hard inquiries and collections and charge offs appearing on my consumer FICO credit report. I do not recognize the aforementioned accounts 1
and a collection account by XXXXXXXX XXXX These accounts carry large balances or charge-offs and were opened without my knowledge. For example 1
and a collection account opened at XXXX XXXX on XX/XX/XXXX under the fraudulent account number XXXX. These accounts have resulted in several fraudulent hard inquiries 1
and a collection account with a limit. 1
and a collection account with a limit. I request the immediate deletion of this account. 1
and a collection account with a limit. Your improper practices have caused distress and I am demanding immediate correction of this inaccurate information on my credit report. 1
and a collection account with an arbitrary limit. These errors have unjustly affected my creditworthiness and financial opportunities. I implore you to investigate and rectify these inaccuracies in accordance with the Fair Credit Reporting Act ( FCRA ). 3
and a commitment that no previously unverified data will be reinserted.,,EQUIFAX 1
and a complaint with the Department of Education. This current call wait time is one hour and counting.,Company believes it acted appropriately as authorized by contract or law,MOHELA,IL,60622,,Consent provided,Web,2023-10-02,Closed with explanation,Yes,N/A,7619919 1
and a complete chain of custody and proof of ownership of the debt 1
and a complete Encircle water mitigation report with photographs documenting work performed. All of which were now accepted and should be viewed as an approved viable repair plan. 1
and a complete list of any other fees that may be charged. 1
and a comprehensive breakdown of any fees or charges that have accrued. Secondly 3
and a confirmation that no further disclosures will occur without my written consent. 4. A written assurance that your institution has implemented corrective measures to ensure compliance with the privacy protections outlined in the Gramm-Leach-Bliley Act.Please be advised that 1
and a confirmation that no further disclosures will occur without my written consent. XXXX. A written assurance that your institution has implemented corrective measures to ensure compliance with the privacy protections outlined in the Gramm-Leach-Bliley Act.Please be advised that 1
and a considerable lack of due diligence on their parts 1
and a contact name and phone number of someone who can arrange for inspection of said documents. 1
and a continued injury under 15 U.S.C. 1681n and 15 U.S.C. 1692g. 1
and a continuous erosion of trust 1
AND A COPY ( FRONT AND BACK ) OF MY TEXAS DRIVER 'S LICENSE. I then opened an email from AVANT Bank..for me to call. ( XXXX ) - a gal answered and i told her about sending the info in 1
and a copy of a bill to prove my address. 1
and a copy of a utility bill ( XXXX XXXX XXXX ). I received a case number via email ( # XXXX ) and was told that in 14 days I would receive a decision about my card. 1
and a copy of any documentation supporting their claim of the debt being yours. This affects how my household is not being approved for outside loans and lines. This needs to be addressed and DELETED asap! 1
and a copy of any signed agreement. 1
and a copy of CFPBs Notice to Furnishers of Information to Wells Fargo. 1
and a copy of FATCA 15 U.S.C. 1681c-2. I requested that the fraudulent/incorrect information be blocked with XXXX business days 1
and a copy of Illinois XXXXXXXX XXXX XXXXXXXX to a XXXX XXXX XXXX. Docs were sent Priority Mail XX/XX/XXXX. 1
and a copy of my certified mail receipts. 1
and a copy of my consumer credit report that highlights the fraudulent items.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,32811,,Consent provided,Web,2024-12-31,Closed with explanation,Yes,N/A,11338254 1
and a copy of my consumer credit report that highlights the fraudulent items.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and a copy of my credit report with the inaccurate information highlighted. 2
and a copy of my current XXXX credit report. 1
and a copy of my drivers license. I again received only an automated response. 1
and a copy of my Experian report highlighting the disputed error. 1
and a copy of my FTC identity theft report XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and a copy of my gas bill. The purpose of this package was to request the blocking of information in my credit file that I have identified as being a result of identity theft against me. 1
and a copy of my mortgage deed. The last two documents make me feel extremely uncomfortable. This is such sensitive information when already dealing with identity theft-it makes me question whether this energy company is committing fraud against me? 1
and a copy of such deletion request shall be sent to me immediately,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,SC,29461,,Consent provided,Web,2021-06-02,Closed with explanation,Yes,N/A,4425224 1
and a copy of such deletion request should be sent to me at once 8
and a copy of such verification or judgment 9
and a copy of such verification or judgment. 1
and a copy of the bank statement for the account used to pay off the XXXX loan. ( I have no idea why it mattered what account I used to pay it off. But I supplied the requested information. ) On XX/XX/XXXX all documents requested had been received I took time off of work to personally drive to certian banks to get pay off letters 1
and a copy of the certificate forwarded to Newrez ( see copy attached ). 1
and a copy of the credential that shows the colection agency handlig the CO accont is licensed to business in my state.,Company believes complaint caused principally by actions of third party outside the control or direction of the company,TRANSUNION INTERMEDIATE HOLDINGS 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.