CFPB · Single-product concentration
Works & Lentz, Inc
40 CFPB complaints · 100% in "Debt collection" · top issue Attempts to collect debt not owed.
Works & Lentz, Inc: 100% of 40 CFPB complaints sit in "Debt collection". Timely 95% · relief 0%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2014 to 2024
CFPB relief outcome brief
CCDB company works-lentz-inc
0% relief · 95% timely · 40 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Works & Lentz, Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Works & Lentz, Inc scores strongest on timely response (91/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
91 / 100 percentile-benchmarked
95% of complaints answered inside the CFPB 15-day window
Closed with explanation
91 / 100 percentile-benchmarked
95% of complaints closed with an explanation to the consumer
Most of Works & Lentz, Inc's 40 filings include narrative text
42.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Works & Lentz, Inc complaint mix by product
- Debt collection 40 100.0% – 0% relief
How Works & Lentz, Inc's 40 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 40 |
Concentrated filing states for Works & Lentz, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- OK
- 92.5% of this company's filings
Works & Lentz, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -66.7% vs 2014
Top States
| State | Complaints |
|---|---|
| OK | 37 |
| NY | 1 |
| KY | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 10 |
| Written notification about debt | 8 |
| False statements or representation | 6 |
| Cont'd attempts collect debt not owed | 5 |
| Communication tactics | 4 |
| Took or threatened to take negative or legal action | 4 |
| Disclosure verification of debt | 2 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 66.7% |
| 2015 | 3 | 100% |
| 2016 | 1 | 100% |
| 2017 | 8 | 87.5% |
| 2018 | 3 | 100% |
| 2019 | 7 | 100% |
| 2020 | 4 | 100% |
| 2021 | 3 | 100% |
| 2022 | 5 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Works & Lentz, Inc filings cluster in one product
Works & Lentz, Inc's 40 logged complaints stay concentrated: only 4 states show a filing. 42.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2024-03-10.
Works & Lentz, Inc answers 95% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Works & Lentz, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Works & Lentz, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 40.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Works & Lentz, Inc (95% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration