Wsfs Financial Corporation
553 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wsfs Financial Corporation complaint mix by product
- Checking or 183 35.1% – 0% relief
- Mortgage 182 34.9% – 0% relief
- Debt collection 73 14.0% – 0% relief
- Credit reporting 35 6.7% – 0% relief
- Credit reporting, 30 5.7% – 0% relief
- Money transfer, 10 1.9% – 0% relief
- Credit card 9 1.7% – 0% relief
How Wsfs Financial Corporation's 553 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 183 |
| Mortgage | 182 |
| Debt collection | 73 |
| Credit reporting or other personal consumer reports | 35 |
| Credit reporting, credit repair services, or other personal consumer reports | 30 |
| Money transfer, virtual currency, or money service | 10 |
| Credit card | 9 |
| Payday loan, title loan, or personal loan | 8 |
| Vehicle loan or lease | 8 |
| Credit card or prepaid card | 7 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Student loan | 2 |
| Prepaid card | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 164 |
| DE | 79 |
| NJ | 71 |
| FL | 44 |
| NY | 29 |
| CA | 24 |
| GA | 20 |
| IL | 16 |
| TX | 11 |
| MD | 8 |
| LA | 8 |
| NC | 8 |
| CT | 6 |
| MA | 6 |
| WI | 5 |
| TN | 5 |
| VA | 5 |
| AZ | 5 |
| OH | 4 |
| CO | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 115 |
| Trouble during payment process | 79 |
| Struggling to pay mortgage | 72 |
| Incorrect information on your report | 38 |
| Took or threatened to take negative or legal action | 28 |
| Problem with a lender or other company charging your account | 25 |
| Improper use of your report | 22 |
| Closing an account | 20 |
| Attempts to collect debt not owed | 19 |
| False statements or representation | 16 |
| Problem caused by your funds being low | 14 |
| Applying for a mortgage or refinancing an existing mortgage | 14 |
| Closing on a mortgage | 11 |
| Problem with a company's investigation into an existing problem | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Problem when making payments | 6 |
| Written notification about debt | 6 |
| Fraud or scam | 5 |
| Problems at the end of the loan or lease | 5 |
| Problem with a purchase shown on your statement | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 24 | 100% |
| 2020 | 44 | 97.7% |
| 2021 | 79 | 100% |
| 2022 | 83 | 97.6% |
| 2023 | 90 | 98.9% |
| 2024 | 78 | 97.4% |
| 2025 | 103 | 100% |
| 2026 | 52 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Wsfs Financial Corporation
Wsfs Financial Corporation's 553 logged complaints stay concentrated: only 32 states show a filing on record. 40.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-23.
Wsfs Financial Corporation answers 98.9% of complaints inside the CFPB's tracked window and closes 99.6% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wsfs Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Wsfs Financial Corporation have?
553, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Wsfs Financial Corporation respond to complaints on time?
98.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Wsfs Financial Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.