CFPB · Diversified product mix

Wsfs Financial Corporation

553 CFPB complaints · diversified mix (top product 33.1%) · top issue Managing an account.

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553 CFPB complaints

Wsfs Financial Corporation: top product "Checking or savings account" is only 33.1% of 553 - multi-bucket mix. Timely 98.9% · relief 0%. Allegations, not findings.

  • Diversified product mix
  • +116.7% filings 2019 to 2026

CFPB relief outcome brief

CCDB company wsfs-financial-corporation

0% relief · 98.9% timely · 553 filings · Checking or savings account

Same-product relief peers

Nearest relief peer: Axos Financial, Inc. (0% relief)

Wsfs Financial Corporation(this)0%Meridian Financial Services,Inc.4.1%FourLeaf Federal Credit Union0%Financial Business andConsumer Solutions.0.9%Bilt Technologies, Inc.0.9%
Closed-with-relief % among Wsfs Financial Corporation and nearest filing-volume peers

Wsfs Financial Corporation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Wsfs Financial Corporation scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

54 /100 grade D

Relief provided

0 / 100 percentile-benchmarked

0% of complaints closed with relief to the consumer

Timely response

98 / 100 percentile-benchmarked

98.9% of complaints answered inside the CFPB 15-day window

Closed with explanation

99 / 100 percentile-benchmarked

99.6% of complaints closed with an explanation to the consumer

Most of Wsfs Financial Corporation's 553 filings include narrative text

40.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 98.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Wsfs Financial Corporation complaint mix by product

Total complaints: 553

Wsfs Financial Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 553 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 183 complaints (35.1%), resolution 0.0% Checking or 35.1% Mortgage: 182 complaints (34.9%), resolution 0.0% Mortgage 34.9% Debt collection: 73 complaints (14.0%), resolution 0.0% Debt collection 14.0% Credit reporting: 35 complaints (6.7%), resolution 0.0% Credit reporting 6.7% Credit reporting,: 30 complaints (5.7%), resolution 0.0% Money transfer,: 10 complaints (1.9%), resolution 0.0% Credit card: 9 complaints (1.7%), resolution 0.0%
  • Checking or 183 35.1% – 0% relief
  • Mortgage 182 34.9% – 0% relief
  • Debt collection 73 14.0% – 0% relief
  • Credit reporting 35 6.7% – 0% relief
  • Credit reporting, 30 5.7% – 0% relief
  • Money transfer, 10 1.9% – 0% relief
  • Credit card 9 1.7% – 0% relief

How Wsfs Financial Corporation's 553 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 183
Mortgage 182
Debt collection 73
Credit reporting or other personal consumer reports 35
Credit reporting, credit repair services, or other personal consumer reports 30
Money transfer, virtual currency, or money service 10
Credit card 9
Payday loan, title loan, or personal loan 8
Vehicle loan or lease 8
Credit card or prepaid card 7
Payday loan, title loan, personal loan, or advance loan 4
Student loan 2
Prepaid card 1
Debt or credit management 1

Where Wsfs Financial Corporation complaints are filed

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
PA
29.7% of this company's filings
PA164DE79NJ71FL44NY29CA24GA20IL16

Wsfs Financial Corporation rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
52
+116.7% vs 2019
20406080100120 20192020202120222023202420252026 52

Top States

State Complaints
PA 164
DE 79
NJ 71
FL 44
NY 29
CA 24
GA 20
IL 16
TX 11
MD 8
LA 8
NC 8
CT 6
MA 6
WI 5
TN 5
VA 5
AZ 5
OH 4
CO 4

Top Issues

Issue Complaints
Managing an account 115
Trouble during payment process 79
Struggling to pay mortgage 72
Incorrect information on your report 38
Took or threatened to take negative or legal action 28
Problem with a lender or other company charging your account 25
Improper use of your report 22
Closing an account 20
Attempts to collect debt not owed 19
False statements or representation 16
Problem caused by your funds being low 14
Applying for a mortgage or refinancing an existing mortgage 14
Closing on a mortgage 11
Problem with a company's investigation into an existing problem 9
Problem with a credit reporting company's investigation into an existing problem 8
Problem when making payments 6
Written notification about debt 6
Fraud or scam 5
Problems at the end of the loan or lease 5
Problem with a purchase shown on your statement 4

Yearly Trend

Year Complaints Timely
2019 24 100%
2020 44 97.7%
2021 79 100%
2022 83 97.6%
2023 90 98.9%
2024 78 97.4%
2025 103 100%
2026 52 100%

Source: CFPB Consumer Complaint Database

Wsfs Financial Corporation spreads across product buckets

Wsfs Financial Corporation's 553 logged complaints stay concentrated: only 32 states show a filing. 40.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-23.

Wsfs Financial Corporation answers 98.9% of complaints inside the CFPB's tracked window and closes 99.6% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wsfs Financial Corporation.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Wsfs Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 553.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 98.9%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Wsfs Financial Corporation (98.9% timely; 0% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix