Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
after a returned payment. I asked to speak to a supervisor. This supervisor '' was not able to life the freeze. I asked to speak to THEIR supervisor. This person said the same. By now 1
after a thorough investigation he was unable to explain the payment increase. Furthermore 1
after a thorough review 1
after a transfer that was performed 1
after a valid dispute has been sent to the credit reporting agency 4
after a valid dispute has been sent to the XXXXredit reporting agency 1
after a while 1
after about 15 minutes of struggling with this automated system ( and attempting to trigger a transfer by using words such as Agent 1
after about 45 minutes on the telephone I attempted to get connected to a representative. Neither the telephone nor online chat feature would connect me to a live agent. 1
after about a month of waiting for the fund 1
after about three weeks a received replies from them requesting me to file a Identity Theft Police Report 1
after about XXXX minutes 1
after acceptance 1
after acquiring it from another collection agency 1
after additional investigating 1
after again being told by the XXXX call center that I was not authorized I called the collections department. The representative told me that the short sale was closed on XXXX due to documents not being returned. She also told me that XXXX XXXX was not assigned to our short sale. She attempted to get this reopened and corrected for me 1
after all of this 1
after all that I had gone through with Wells Fargo 1
after all those months of dinging me for {$150.00} out of almost {$20000.00} total 1
after an hour of XXXX drilling it in to this lady 's head 1
after any reinvestigation 1
after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer 28
after any reinvestigation under paragraph ( XXXX ) of any information disputed by a consumer 1
after applying a sum of it to my mortgage 1
after applying to the schools Master of XXXX XXXX program. The letter states that 1
after applying to the schools XXXX XXXX XXXX XXXX program. The letter states that 2
after asking to speak to a supervisor 1
after being berated like a deadbeat 1
after being given a hard time 1
after being in the office for about 30 minutes. 1
after being promised that I would 1
after being reassigned to the Department of State beginning on or about XX/XX/XXXX. I presently remain employed at the XXXX XXXX XXXX. 1
after being sent to voicemail a bunch of times 2
after being told by one of the rude reps 1
after being transferred several times I was told by XXXX. XXXX in their Missouri office that Your claim is still under review ''.,,JPMORGAN CHASE & CO.,MI,48842,Servicemember,Consent provided,Web,2023-03-27,Closed with monetary relief,Yes,N/A,6755804 1
after Billing Disputes Representative XXXX had said on Saturday just 2 days ago I could not and XXXX had repeatedly said neither she nor the Executive Office could do anything at all about Discover 's Disputes site not allowing me to upload supporting documentation. 1
after buy up my mortgage in XX/XX/XXXX ( and eliminating the need for Discovery by gaining access to my private and financial information from XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX is not sending me a bill. 1
after calling again each time it stated all circuits are busy. 1
after calling their automated system 1
after checking the contract they had on file 1
after checking with auditors 1
after checking with her back office she said a letter from them typically takes 7-10 days to be received once mailed. I informed her we are in the same city and only a zip code away. The letter should take two days tops to be received from mailing date. 1
after claiming they investigated and verified these inaccuracies. It still says XX/XX/XXXX 2
after clearly pointing explaining him what promotion and letting him find it. 1
after communicating with Chases attorney 1
after completion 1
after conducting your inquiry 2
after consulting with web support 1
after contacting the US Bkpt Ct Ga XXXX concerning accounts # XXXX ; XXXX ; XXXX ; and XXXX 1
after contacting the virus. It has been 10 weeks since I applied for unemployment in XXXX. I am still waiting to receive my unemployment compensation. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.