Pacific Premier Bancorp, Inc.
95 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Premier Bancorp, Inc. complaint mix by product
- Checking or 46 50.0% – 7% relief
- Credit reporting 25 27.2% – 0% relief
- Debt collection 10 10.9% – 0% relief
- Money transfer, 5 5.4% – 0% relief
- Mortgage 3 3.3% – 0% relief
- Credit reporting, 2 2.2% – 0% relief
- Credit card 1 1.1% – 0% relief
How Pacific Premier Bancorp, Inc.'s 95 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 46 |
| Credit reporting or other personal consumer reports | 25 |
| Debt collection | 10 |
| Money transfer, virtual currency, or money service | 5 |
| Mortgage | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card or prepaid card | 1 |
| Credit card | 1 |
| Debt or credit management | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 45 |
| GA | 6 |
| FL | 5 |
| WA | 3 |
| MI | 3 |
| AZ | 3 |
| SC | 3 |
| LA | 2 |
| VA | 2 |
| NJ | 2 |
| MN | 2 |
| MS | 2 |
| NY | 2 |
| TX | 1 |
| NV | 1 |
| IL | 1 |
| IA | 1 |
| PA | 1 |
| IN | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 34 |
| Incorrect information on your report | 17 |
| Closing an account | 7 |
| Improper use of your report | 6 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 4 |
| Fraud or scam | 3 |
| Opening an account | 3 |
| Trouble during payment process | 2 |
| Took or threatened to take negative or legal action | 2 |
| Communication tactics | 2 |
| Problem with a lender or other company charging your account | 2 |
| Other transaction problem | 1 |
| Closing your account | 1 |
| Getting a credit card | 1 |
| Unauthorized withdrawals or charges | 1 |
| Electronic communications | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Struggling to pay mortgage | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 6 | 100% |
| 2021 | 10 | 100% |
| 2022 | 12 | 100% |
| 2023 | 14 | 100% |
| 2024 | 19 | 100% |
| 2025 | 16 | 43.8% |
| 2026 | 18 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pacific Premier Bancorp, Inc.
Pacific Premier Bancorp, Inc.'s 95 logged complaints stay concentrated: only 26 states show a filing on record. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2020 through 2026-06-04.
Pacific Premier Bancorp, Inc. answers 71.6% of complaints inside the CFPB's tracked window and closes 68.4% with a written explanation. 3.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Premier Bancorp, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pacific Premier Bancorp, Inc. have?
95, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pacific Premier Bancorp, Inc. respond to complaints on time?
71.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pacific Premier Bancorp, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.