CFPB · Mid-pack CFPB posture
Pacific Premier Bancorp, Inc.
95 CFPB complaints · 26 states · top issue Managing an account.
Pacific Premier Bancorp, Inc. has 95 consumer complaints in the CFPB public database. Timely response is 71.6%; 3.2% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +200% filings 2020 to 2026
CFPB relief outcome brief
CCDB company pacific-premier-bancorp-inc
3.2% relief · 71.6% timely · 95 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Randolph-Brooks Federal Credit Union (3.8% relief)
Pacific Premier Bancorp, Inc. closes 3.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 95 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Premier Bancorp, Inc. complaint mix by product
- Checking or 46 50.0% – 7% relief
- Credit reporting 25 27.2% – 0% relief
- Debt collection 10 10.9% – 0% relief
- Money transfer, 5 5.4% – 0% relief
- Mortgage 3 3.3% – 0% relief
- Credit reporting, 2 2.2% – 0% relief
- Credit card 1 1.1% – 0% relief
How Pacific Premier Bancorp, Inc.'s 95 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 46 |
| Credit reporting or other personal consumer reports | 25 |
| Debt collection | 10 |
| Money transfer, virtual currency, or money service | 5 |
| Mortgage | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card or prepaid card | 1 |
| Credit card | 1 |
| Debt or credit management | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Pacific Premier Bancorp, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 47.4% of this company's filings
Pacific Premier Bancorp, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 18
- +200% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 45 |
| GA | 6 |
| FL | 5 |
| WA | 3 |
| MI | 3 |
| AZ | 3 |
| SC | 3 |
| LA | 2 |
| VA | 2 |
| NJ | 2 |
| MN | 2 |
| MS | 2 |
| NY | 2 |
| TX | 1 |
| NV | 1 |
| IL | 1 |
| IA | 1 |
| PA | 1 |
| IN | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 34 |
| Incorrect information on your report | 17 |
| Closing an account | 7 |
| Improper use of your report | 6 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 4 |
| Fraud or scam | 3 |
| Opening an account | 3 |
| Trouble during payment process | 2 |
| Took or threatened to take negative or legal action | 2 |
| Communication tactics | 2 |
| Problem with a lender or other company charging your account | 2 |
| Other transaction problem | 1 |
| Closing your account | 1 |
| Getting a credit card | 1 |
| Unauthorized withdrawals or charges | 1 |
| Electronic communications | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Struggling to pay mortgage | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 6 | 100% |
| 2021 | 10 | 100% |
| 2022 | 12 | 100% |
| 2023 | 14 | 100% |
| 2024 | 19 | 100% |
| 2025 | 16 | 43.8% |
| 2026 | 18 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Pacific Premier Bancorp, Inc.
Pacific Premier Bancorp, Inc.'s 95 logged complaints stay concentrated: only 26 states show a filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-04.
Pacific Premier Bancorp, Inc. answers 71.6% of complaints inside the CFPB's tracked window and closes 68.4% with a written explanation. 3.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Premier Bancorp, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pacific Premier Bancorp, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 95.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 71.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pacific Premier Bancorp, Inc. (71.6% timely; 3.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture