CFPB · Single-product concentration
Orion Portfolio Services, LLC
68 CFPB complaints · 89.7% in "Debt collection" · top issue Attempts to collect debt not owed.
Orion Portfolio Services, LLC: 89.7% of 68 CFPB complaints sit in "Debt collection". Timely 88.2% · relief 4.4%. Allegations, not findings.
- Single-product concentration
- +100% filings 2016 to 2025
CFPB relief outcome brief
CCDB company orion-portfolio-services-llc
4.4% relief · 88.2% timely · 68 filings · Debt collection
Same-product relief peers
Nearest relief peer: Phoenix Financial Services LLC (4.4% relief)
Orion Portfolio Services, LLC closes 4.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Orion Portfolio Services, LLC's 68 filings include narrative text
51.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Orion Portfolio Services, LLC complaint mix by product
- Debt collection 61 89.7% – 5% relief
- Credit reporting, 4 5.9% – 0% relief
- Debt or 1 1.5% – 0% relief
- Credit reporting 1 1.5% – 0% relief
- Credit card 1 1.5% – 0% relief
How Orion Portfolio Services, LLC's 68 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 61 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt or credit management | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Where Orion Portfolio Services, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 30.9% of this company's filings
Orion Portfolio Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 4
- +100% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 21 |
| CA | 9 |
| FL | 7 |
| MD | 5 |
| PA | 3 |
| NY | 3 |
| MO | 2 |
| MA | 2 |
| SC | 1 |
| PR | 1 |
| DE | 1 |
| NC | 1 |
| MN | 1 |
| LA | 1 |
| MI | 1 |
| KY | 1 |
| CO | 1 |
| KS | 1 |
| WV | 1 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 36 |
| Written notification about debt | 9 |
| False statements or representation | 5 |
| Threatened to contact someone or share information improperly | 3 |
| Incorrect information on your report | 2 |
| Communication tactics | 2 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 1 |
| Charged upfront or unexpected fees | 1 |
| Electronic communications | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Improper contact or sharing of info | 1 |
| Taking/threatening an illegal action | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Getting a credit card | 1 |
| Confusing or missing disclosures | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 100% |
| 2017 | 1 | 0% |
| 2018 | 6 | 100% |
| 2019 | 3 | 100% |
| 2020 | 20 | 100% |
| 2021 | 15 | 93.3% |
| 2022 | 10 | 80% |
| 2023 | 5 | 80% |
| 2024 | 2 | 100% |
| 2025 | 4 | 25% |
Source: CFPB Consumer Complaint Database
Orion Portfolio Services, LLC filings cluster in one product
Orion Portfolio Services, LLC's 68 logged complaints stay concentrated: only 22 states show a filing. 51.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-12-24.
Orion Portfolio Services, LLC answers 88.2% of complaints inside the CFPB's tracked window and closes 95.6% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Orion Portfolio Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Orion Portfolio Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 68.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Orion Portfolio Services, LLC (88.2% timely; 4.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration