CFPB · Single-product concentration
Pacific Home Loans, Inc
14 CFPB complaints · 71.4% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Pacific Home Loans, Inc: 71.4% of 14 CFPB complaints sit in "Mortgage". Timely 71.4% · relief 0%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2016 to 2024
CFPB relief outcome brief
CCDB company pacific-home-loans-inc
0% relief · 71.4% timely · 14 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Pacific Home Loans, Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 14 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Home Loans, Inc complaint mix by product
- Mortgage 10 71.4% – 0% relief
- Debt collection 2 14.3% – 0% relief
- Checking or 1 7.1% – 0% relief
- Credit reporting, 1 7.1% – 0% relief
How Pacific Home Loans, Inc's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 10 |
| Debt collection | 2 |
| Checking or savings account | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Pacific Home Loans, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 14.3% of this company's filings
Pacific Home Loans, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 2
- -33.3% vs 2016
Top States
| State | Complaints |
|---|---|
| AZ | 2 |
| CA | 2 |
| MD | 2 |
| GA | 1 |
| SC | 1 |
| TX | 1 |
| ID | 1 |
| WA | 1 |
| NC | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Settlement process and costs | 2 |
| Trouble during payment process | 2 |
| Written notification about debt | 1 |
| Opening an account | 1 |
| False statements or representation | 1 |
| Application, originator, mortgage broker | 1 |
| Closing on a mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 66.7% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2023 | 1 | 0% |
| 2024 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Pacific Home Loans, Inc filings cluster in one product
Pacific Home Loans, Inc's 14 logged complaints stay concentrated: only 10 states show a filing. Only 35.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2016 through 2024-11-07.
Pacific Home Loans, Inc answers 71.4% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Home Loans, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pacific Home Loans, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 71.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pacific Home Loans, Inc (71.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration