Pacific Home Loans, Inc
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Home Loans, Inc complaint mix by product
- Mortgage 10 71.4% – 0% relief
- Debt collection 2 14.3% – 0% relief
- Checking or 1 7.1% – 0% relief
- Credit reporting, 1 7.1% – 0% relief
How Pacific Home Loans, Inc's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 10 |
| Debt collection | 2 |
| Checking or savings account | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| AZ | 2 |
| CA | 2 |
| MD | 2 |
| GA | 1 |
| SC | 1 |
| TX | 1 |
| ID | 1 |
| WA | 1 |
| NC | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Settlement process and costs | 2 |
| Trouble during payment process | 2 |
| Written notification about debt | 1 |
| Opening an account | 1 |
| False statements or representation | 1 |
| Application, originator, mortgage broker | 1 |
| Closing on a mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 66.7% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2023 | 1 | 0% |
| 2024 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pacific Home Loans, Inc
Pacific Home Loans, Inc's 14 logged complaints stay concentrated: only 10 states show a filing on record. Only 35.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2016 through 2024-11-07.
Pacific Home Loans, Inc answers 71.4% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Home Loans, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pacific Home Loans, Inc have?
14, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pacific Home Loans, Inc respond to complaints on time?
71.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pacific Home Loans, Inc?
"Applying for a mortgage or refinancing an existing mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.