CFPB · Single-product concentration
Outsource Services, Inc. d/b/a National Acceptance Company
8 CFPB complaints · 87.5% in "Debt collection" · top issue False statements or representation.
Outsource Services, Inc. d/b/a National Acceptance Company: 87.5% of 8 CFPB complaints sit in "Debt collection". Timely 87.5% · relief 12.5%. Allegations, not findings.
- Single-product concentration
- -50% filings 2017 to 2023
CFPB relief outcome brief
CCDB company outsource-services-inc-d-b-a-national-acceptance-company
12.5% relief · 87.5% timely · 8 filings · Debt collection
Same-product relief peers
Nearest relief peer: Scott Fetzer Financial Group Inc. (12.5% relief)
Outsource Services, Inc. d/b/a National Acceptance Company closes 12.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Outsource Services, Inc. d/b/a National Acceptance Company complaint mix by product
- Debt collection 7 87.5% – 14% relief
- Checking or 1 12.5% – 0% relief
How Outsource Services, Inc. d/b/a National Acceptance Company's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 7 |
| Checking or savings account | 1 |
Where Outsource Services, Inc. d/b/a National Acceptance Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 25% of this company's filings
Outsource Services, Inc. d/b/a National Acceptance Company falling annual filings
Annual filing volume from the CFPB public database
- 2023
- 1
- -50% vs 2017
Top States
| State | Complaints |
|---|---|
| FL | 2 |
| TX | 2 |
| OH | 1 |
| NC | 1 |
| NY | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| False statements or representation | 4 |
| Took or threatened to take negative or legal action | 2 |
| Problem with a lender or other company charging your account | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 50% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Outsource Services, Inc. d/b/a National Acceptance Company filings cluster in one product
Outsource Services, Inc. d/b/a National Acceptance Company's 8 logged complaints stay concentrated: only 6 states show a filing. 75% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2023-10-30.
Outsource Services, Inc. d/b/a National Acceptance Company answers 87.5% of complaints inside the CFPB's tracked window and closes 87.5% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "False statements or representation."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Outsource Services, Inc. d/b/a National Acceptance Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Outsource Services, Inc. d/b/a National Acceptance Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 87.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Outsource Services, Inc. d/b/a National Acceptance Company (87.5% timely; 12.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration