CFPB · Single-product concentration
Overton, Russell, Doerr and Donovan, LLP
148 CFPB complaints · 93.9% in "Debt collection" · top issue Attempts to collect debt not owed.
Overton, Russell, Doerr and Donovan, LLP: 93.9% of 148 CFPB complaints sit in "Debt collection". Timely 85.1% · relief 13.5%. Allegations, not findings.
- Single-product concentration
- -71.4% filings 2014 to 2026
CFPB relief outcome brief
CCDB company overton-russell-doerr-and-donovan-llp
13.5% relief · 85.1% timely · 148 filings · Debt collection
Same-product relief peers
Nearest relief peer: CL Holdings LLC (13.5% relief)
Overton, Russell, Doerr and Donovan, LLP closes 13.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Overton, Russell, Doerr and Donovan, LLP's 148 filings include narrative text
52% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Overton, Russell, Doerr and Donovan, LLP complaint mix by product
- Debt collection 139 93.9% – 13% relief
- Credit reporting, 7 4.7% – 29% relief
- Student loan 1 0.7% – 0% relief
- Consumer Loan 1 0.7% – 0% relief
How Overton, Russell, Doerr and Donovan, LLP's 148 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 139 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Student loan | 1 |
| Consumer Loan | 1 |
Concentrated filing states for Overton, Russell, Doerr and Donovan, LLP
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 77% of this company's filings
Overton, Russell, Doerr and Donovan, LLP falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -71.4% vs 2014
Top States
| State | Complaints |
|---|---|
| NY | 114 |
| TX | 6 |
| FL | 3 |
| NC | 3 |
| CA | 3 |
| MA | 2 |
| AZ | 2 |
| VA | 2 |
| OR | 2 |
| VT | 1 |
| NJ | 1 |
| GA | 1 |
| AL | 1 |
| SC | 1 |
| CT | 1 |
| PR | 1 |
| UT | 1 |
| MD | 1 |
| TN | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 31 |
| Cont'd attempts collect debt not owed | 28 |
| Written notification about debt | 24 |
| False statements or representation | 18 |
| Disclosure verification of debt | 16 |
| Took or threatened to take negative or legal action | 11 |
| Communication tactics | 7 |
| Incorrect information on your report | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Taking/threatening an illegal action | 2 |
| Improper contact or sharing of info | 2 |
| Dealing with my lender or servicer | 1 |
| Problems when you are unable to pay | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 14 | 100% |
| 2015 | 15 | 60% |
| 2016 | 26 | 92.3% |
| 2017 | 22 | 95.5% |
| 2018 | 21 | 95.2% |
| 2019 | 14 | 100% |
| 2020 | 7 | 100% |
| 2021 | 12 | 100% |
| 2022 | 5 | 100% |
| 2023 | 3 | 0% |
| 2024 | 3 | 0% |
| 2025 | 2 | 0% |
| 2026 | 4 | 0% |
Source: CFPB Consumer Complaint Database
Overton, Russell, Doerr and Donovan, LLP filings cluster in one product
Overton, Russell, Doerr and Donovan, LLP's 148 logged complaints stay concentrated: only 20 states show a filing. 52% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-05-04.
Overton, Russell, Doerr and Donovan, LLP answers 85.1% of complaints inside the CFPB's tracked window and closes 75.7% with a written explanation. 13.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Overton, Russell, Doerr and Donovan, LLP.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Overton, Russell, Doerr and Donovan, LLP: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 148.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Overton, Russell, Doerr and Donovan, LLP (85.1% timely; 13.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration