CFPB Consumer Complaints
Public-data reference. for PlainComplaint.
plaincomplaint ranks CFPB complaints per $B company revenue, tracks timely responses since 2011, and charts issues by state.
Search and analyze 13.2M consumer complaints filed with the Consumer Financial Protection Bureau. Track how companies respond to their customers.
Understanding Consumer Complaints
PlainComplaint transforms the CFPB Consumer Complaint Database into a searchable resource for consumers, journalists, and researchers. Every year, hundreds of thousands of Americans file complaints about financial products and services with the Consumer Financial Protection Bureau. These complaints cover everything from credit reporting errors and debt collection practices to mortgage servicing problems and bank account fees. PlainComplaint makes this data easy to explore by company, product category, issue type, and state.
Whether you are researching a company before opening an account, investigating complaint trends in your state, or comparing how financial institutions handle consumer disputes, PlainComplaint provides the data you need. Every complaint record includes the company response, whether relief was provided, and whether the consumer disputed the outcome. Use the search bar above to look up any company, or browse by product category, issue type, or state below.
All data comes directly from the CFPB's public database. A complaint does not mean a company violated any law. Complaint volume is influenced by company size and customer base. We encourage users to consider this data alongside other sources when making financial decisions.
Most Complained-About Companies
View all →| # | Company | Complaints |
|---|---|---|
| 1 | TRANSUNION INTERMEDIATE HOLDINGS, INC. | 3.5M |
| 2 | EQUIFAX, INC. | 3.5M |
| 3 | Experian Information Solutions Inc. | 3.1M |
| 4 | BANK OF AMERICA, NATIONAL ASSOCIATION | 150.0K |
| 5 | WELLS FARGO & COMPANY | 140.4K |
| 6 | JPMORGAN CHASE & CO. | 134.7K |
| 7 | CAPITAL ONE FINANCIAL CORPORATION | 129.1K |
| 8 | CITIBANK, N.A. | 105.2K |
| 9 | SYNCHRONY FINANCIAL | 62.3K |
| 10 | Resurgent Capital Services L.P. | 52.0K |
Product Categories
View all →Guides & Resources
How to File a CFPB Complaint
Step-by-step instructions for filing a complaint with the Consumer Financial Protection Bureau.
How to Read Complaint Data
A data literacy guide to understanding CFPB statistics, metrics, and what the numbers really mean.
Credit Card Complaint Patterns
The most common credit card complaints and your rights under the Fair Credit Billing Act.
Debt Collection Rights
What debt collectors can and cannot do under the FDCPA and how to protect yourself.
Credit Reporting Complaints
Understanding the most common credit report errors and how to dispute inaccurate information.
Mortgage Complaint Trends
Common mortgage servicing complaints, loan modification issues, and escrow disputes.
Bank Complaints: What to Know
Common bank account issues from overdraft fees to unauthorized transactions and closures.
Understanding Complaint Responses
What CFPB response types mean: closed with explanation, relief, monetary relief, and more.
Frequently Asked Questions
What is PlainComplaint?
PlainComplaint makes the CFPB Consumer Complaint Database searchable and easy to explore. Look up any company to see their complaint history, response rates, and the issues consumers report most.
Where does the data come from?
All data comes from the Consumer Financial Protection Bureau's public complaint database. The CFPB collects complaints about consumer financial products and services and publishes them after the company responds or after 15 calendar days, whichever comes first.
Does a complaint mean a company did something wrong?
No. A complaint filed with the CFPB does not necessarily indicate that a company violated any law or regulation. Complaint volume is also influenced by company size — larger companies naturally receive more complaints. Always consider complaint data in context.
Is PlainComplaint free to use?
Yes. PlainComplaint is completely free. All data and search tools are available at no cost.
Related Guides
Editorial context for the plaincomplaint dataset — methodology, comparisons, and deep dives into the underlying records.
Live rankings
Top-10 lists computed live from the CFPB complaint database — values refresh as new complaints are ingested. See the full rankings hub or explore deeper editorial research.
Top 10 issues by complaint count
SSR-rendered from the live issues table — values reflect the current state of the CFPB database.
BrowseBrowse complaints by company
Alphabetical index of every company in the CFPB database with at least one complaint on record.
BrowseBrowse complaints by state
Per-state complaint volume, top issues, and most-cited companies from CFPB Consumer Complaint records.