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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
a link was provided to see your current status on your order. I checked it and it stated my couch was still waiting to be shipped. This gave me hope that I would still get my couch. In the meantime 1
a list of all my email contacts with the merchant since he left and disconnected his phone 1
a list of financial advisors I could borrow from. If I didn't give the $ XXXX 1
a list of unauthorized inquiries 1
a listing of the XXXX hotels that are under the same parent company 2
a little better response and explanation could be provided. I believe because this is not a large amount 1
a living man and Executor of the Estate 1
a living man of the XXXX XXXX XXXX 1
a loan account opened at XXXX XXXX on XX/XX/XXXX in the amount of {$4300.00} 1
a loan on my second property. 1
a loan processor was assigned to our loan and requested ADDITIONAL information from us that could have been requested originally as it was not a follow on to original documentation. That was the first of many future examples of Freedom Mortgage Company using a delay tactic of waiting a week or so 1
a loan was taken out fraudulently I immediately contacted DIVERSIFIED. 1
a LoanCare representative told me the modification had been denied by the VA and that foreclosure proceedings were being resumed. This was the first time anyone told me the modification required separate VA approval this was never disclosed when the offer was made in XXXX is violating federal mortgage servicing rules ( Regulation X / RESPA 1
a local lawyer informed me. The way to go is amicable solution or ( if amicable solution failed XXXX to have money ready and be prepared to lose the case 1
a long with other CFPB consent orders cited herein 1
a lot of customers recently have had negative experiences with this company. I then receive a response 5 hours later after requesting card be closed that it may be credited the following month but I was told that for the previous month. Just more nonsense. A customer service specialist reached out and when I responded letting them know Id be filing this complaint 1
a lot of legal paperwork after all. UGH! They actually opened my box without me being there and with out my permission! 1
a lot of people who asked in the hospital if there would be any further bills after the insurance copayment. And were told that no. And also 1
a lot of the time 1
a lot would be exposed.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,PA,152XX,,Consent provided,Web,2016-04-17,Closed with explanation,Yes,No,1883633 1
a loyal XXXX XXXX XXXX member for over 10 years 1
a mailbox full of forclosure notices 1
a major deception by a well-established and well regulated '' institution... 1
a major financial institution 1
a male came on the phone. He quickly stated that they could beat whatever rate I was getting eventhough I had already explained that I was refinancing the loan to get rid of their harassment. Multiple times I requested that they stop calling me and that they are harassing me and he kept trying to convince me to refinance with them. I've had mortgages since XXXX and Rocket Mortgage now joins XXXX as the only companies that harass their customers to try to get them to refinance. This company needs to be stopped! They only had my loan for two months and it was constant harassment and pressure. They need to be investigated and stopped from this behavior.,,Rocket Mortgage 1
a male employee mentioned they were expecting returns soon 1
a man ; I provide this written request and instruction to remove the following adversely reported items and listed inquiries contained improperly in the consumer report without consent 11
a man I have never seen before. 1
a man with unalienable rights guaranteed by the United States Constitution 1
a manager at Chase confirmed they would process the check and she would see funds in about a month or longer. 1
a manager from the U.S. bank called me and said I could join the forbearance program to modify the loan from 30 years fixed to 40 years fixed and then reduced my monthly payment up to {$500.00}. The interest rate remained the same 3.75 % and it will not affect our credit score. I was happy to accept this offer. Then they started to request I and my son 's credit scores ( the title is owned by me and my son ) and found out they were excellent. So the modification was officially approved. 1
a manager stated only 1
a massive data breach occurred. On XXXX XXXX 1
a massive trove of data from XXXX XXXX XXXX was found exposed online. The data was found to contain almost 1.4 billion records including email and IP,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,FL,XXXXX,Servicemember,Consent provided,Web,2018-06-18,Closed with non-monetary relief,Yes,N/A,2938948 1
a massive trove of data from XXXX XXXX XXXX was found exposed online. The data was found to contain almost 1.4 billion records including email and IP,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
a means of identification of another person 2
a means of identification of another person or a false identification document shall 3
a means of identification of another person shall 16
a means of identification of another person with the intent to commit 9
a member of 15 years was on his own to figure it out. Luckily 1
a member of the Chase Escalation Department contacted me to request details and informed me they would have the inquiry removed. 1
a mere 7 days after I first brought this to their attention. 1
a mere affirmation of accuracy does not fulfill the legal standard of reasonable. 2
a minimum payment of {$780.00} 1
a misdemeanor. 1
a misdemeanor.,,EQUIFAX 1
a misdemeanor.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33056,,Consent provided,Web,2023-10-02,Closed with explanation,Yes,N/A,7621306 1
a misdemeanor.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
a misidentified creditor that did not render the services or assign any account. 1
a misleading collection pursuant to 12 CFR 1006.18 ( c ) ( 1 ) and 15 USC 1692e////// EVEN AFTER THE ALLEGED LOAN WAS PAID IN FULL 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.