CFPB · Narrative-heavy record
Home Finance of America
15 CFPB complaints · 46.7% with narratives · top issue Closing on a mortgage.
Home Finance of America: 46.7% of 15 filings include consumer narratives. Timely 6.7% · relief 0% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2012 to 2022
CFPB relief outcome brief
CCDB company home-finance-of-america
0% relief · 6.7% timely · 15 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Home Finance of America closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Home Finance of America's 15 filings include narrative text
46.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Home Finance of America complaint mix by product
- Mortgage 10 66.7% – 0% relief
- Credit reporting, 3 20.0% – 0% relief
- Debt collection 2 13.3% – 0% relief
How Home Finance of America's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 2 |
Where Home Finance of America complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 26.7% of this company's filings
Home Finance of America complaints by year
Annual filing volume from the CFPB public database
- 2022
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| PA | 2 |
| MD | 1 |
| OH | 1 |
| NV | 1 |
| AL | 1 |
| LA | 1 |
| CO | 1 |
| NY | 1 |
| WI | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Trouble during payment process | 2 |
| Credit decision / Underwriting | 1 |
| Application, originator, mortgage broker | 1 |
| Attempts to collect debt not owed | 1 |
| Took or threatened to take negative or legal action | 1 |
| Improper use of your report | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2015 | 1 | 0% |
| 2017 | 2 | 0% |
| 2018 | 10 | 0% |
| 2022 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Home Finance of America's narrative-rich complaint ledger
Home Finance of America's 15 logged complaints stay concentrated: only 11 states show a filing. 46.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2022-02-01.
Home Finance of America answers 6.7% of complaints inside the CFPB's tracked window and closes 6.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Home Finance of America.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Home Finance of America: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 6.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Home Finance of America (6.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record