CFPB · Narrative-heavy record
Home Bancshares, Inc.
132 CFPB complaints · 42.4% with narratives · top issue Managing an account.
Home Bancshares, Inc.: 42.4% of 132 filings include consumer narratives. Timely 100% · relief 6.1% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -70.6% filings 2018 to 2026
CFPB relief outcome brief
CCDB company home-bancshares-inc
6.1% relief · 100% timely · 132 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Sterling Bancorp (5.7% relief)
Home Bancshares, Inc. closes 6.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Home Bancshares, Inc.'s 132 filings include narrative text
42.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Home Bancshares, Inc. complaint mix by product
- Checking or 89 69.5% – 8% relief
- Mortgage 12 9.4% – 0% relief
- Money transfer, 11 8.6% – 9% relief
- Credit reporting 7 5.5% – 0% relief
- Credit card 5 3.9% – 0% relief
- Payday loan, 2 1.6% – 0% relief
- Credit reporting, 2 1.6% – 0% relief
How Home Bancshares, Inc.'s 132 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 89 |
| Mortgage | 12 |
| Money transfer, virtual currency, or money service | 11 |
| Credit reporting or other personal consumer reports | 7 |
| Credit card or prepaid card | 5 |
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt or credit management | 2 |
| Debt collection | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Home Bancshares, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 36.4% of this company's filings
Home Bancshares, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- -70.6% vs 2018
Top States
| State | Complaints |
|---|---|
| FL | 48 |
| AR | 39 |
| TX | 16 |
| AL | 4 |
| CA | 4 |
| CO | 3 |
| TN | 3 |
| MS | 3 |
| IA | 2 |
| IL | 1 |
| WA | 1 |
| NC | 1 |
| AZ | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 54 |
| Problem caused by your funds being low | 11 |
| Problem with a lender or other company charging your account | 9 |
| Closing an account | 9 |
| Fraud or scam | 9 |
| Opening an account | 6 |
| Incorrect information on your report | 6 |
| Trouble during payment process | 6 |
| Problem with a purchase shown on your statement | 3 |
| Getting a line of credit | 2 |
| Improper use of your report | 2 |
| Struggling to pay mortgage | 2 |
| Closing on a mortgage | 2 |
| Problem with customer service | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| False statements or representation | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Closing your account | 1 |
| Charged fees or interest you didn't expect | 1 |
| Getting a credit card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 17 | 100% |
| 2019 | 10 | 100% |
| 2020 | 8 | 100% |
| 2021 | 14 | 100% |
| 2022 | 26 | 100% |
| 2023 | 12 | 100% |
| 2024 | 8 | 100% |
| 2025 | 32 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Home Bancshares, Inc.'s narrative-rich complaint ledger
Home Bancshares, Inc.'s 132 logged complaints stay concentrated: only 14 states show a filing. 42.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-04-28.
Home Bancshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 6.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Home Bancshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Home Bancshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 132.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Home Bancshares, Inc. (100% timely; 6.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record