CFPB · Single-product concentration
Home Point Financial Corporation
839 CFPB complaints · 88.9% in "Mortgage" · top issue Trouble during payment process.
Home Point Financial Corporation: 88.9% of 839 CFPB complaints sit in "Mortgage". Timely 98.1% · relief 1.5%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2025
CFPB relief outcome brief
CCDB company home-point-financial-corporation
1.5% relief · 98.1% timely · 839 filings · Mortgage
Same-product relief peers
Nearest relief peer: Money Source, Inc., the (1.5% relief)
Home Point Financial Corporation closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Home Point Financial Corporation's 839 filings include narrative text
54.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Home Point Financial Corporation complaint mix by product
- Mortgage 746 88.9% – 1% relief
- Credit reporting, 73 8.7% – 3% relief
- Debt collection 17 2.0% – 6% relief
- Payday loan 1 0.1% – 0% relief
- Credit card 1 0.1% – 0% relief
- Checking or 1 0.1% – 0% relief
How Home Point Financial Corporation's 839 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 746 |
| Credit reporting, credit repair services, or other personal consumer reports | 73 |
| Debt collection | 17 |
| Payday loan | 1 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Home Point Financial Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 13.6% of this company's filings
Home Point Financial Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 114 |
| CA | 97 |
| NJ | 55 |
| TX | 50 |
| IL | 39 |
| GA | 38 |
| MA | 37 |
| NY | 30 |
| PA | 28 |
| VA | 26 |
| NC | 24 |
| OH | 24 |
| MD | 20 |
| AZ | 18 |
| RI | 17 |
| CO | 16 |
| TN | 15 |
| MO | 15 |
| IN | 14 |
| MI | 14 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 475 |
| Struggling to pay mortgage | 110 |
| Incorrect information on your report | 68 |
| Applying for a mortgage or refinancing an existing mortgage | 58 |
| Closing on a mortgage | 33 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Application, originator, mortgage broker | 12 |
| Attempts to collect debt not owed | 9 |
| Loan servicing, payments, escrow account | 8 |
| Improper use of your report | 7 |
| Settlement process and costs | 6 |
| Credit decision / Underwriting | 5 |
| False statements or representation | 3 |
| Took or threatened to take negative or legal action | 2 |
| Loan modification,collection,foreclosure | 2 |
| Communication tactics | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Can't stop charges to bank account | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 5 | 80% |
| 2015 | 8 | 75% |
| 2016 | 13 | 100% |
| 2017 | 37 | 94.6% |
| 2018 | 165 | 97.6% |
| 2019 | 117 | 99.1% |
| 2020 | 142 | 97.9% |
| 2021 | 163 | 100% |
| 2022 | 140 | 100% |
| 2023 | 46 | 95.7% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Home Point Financial Corporation filings cluster in one product
Home Point Financial Corporation's 839 logged complaints reach a nationwide footprint - 45 states have at least one filing. 54.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-05-30.
Home Point Financial Corporation answers 98.1% of complaints inside the CFPB's tracked window and closes 97.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Home Point Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Home Point Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 839.
- Synerprise Consulting Services, Inc. Δ 0 complaints · 0.1% relief 839complaints
- BAM Management US Holdings Inc. Δ 1 complaints · 0% relief 840complaints
- Southern Management Systems Inc. Δ 3 complaints · 0% relief 836complaints
- Linebarger Goggan Blair & Sampson LLP Δ 4 complaints · 1.4% relief 843complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Home Point Financial Corporation (98.1% timely; 1.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration