2026 data Public-data reference Official source

Home Point Financial Corporation

839 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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839
Total Complaints
98.1%
Timely Response
0%
Disputed
1.5%
Relief Provided
45
States Active
2013
Since

Data updated June 2026

Timely response rate 98.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.5%
Industry median

Share closed with monetary or non-monetary relief.

Home Point Financial Corporation complaint mix by product

Total complaints: 839

Home Point Financial Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 839 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 746 complaints (88.9%), resolution 1.3% Mortgage 88.9% Credit reporting,: 73 complaints (8.7%), resolution 2.7% Credit reporting, 8.7% Debt collection: 17 complaints (2.0%), resolution 5.9% Payday loan: 1 complaints (0.1%), resolution 0.0% Credit card: 1 complaints (0.1%), resolution 0.0% Checking or: 1 complaints (0.1%), resolution 0.0%
  • Mortgage 746 88.9% – 1% relief
  • Credit reporting, 73 8.7% – 3% relief
  • Debt collection 17 2.0% – 6% relief
  • Payday loan 1 0.1% – 0% relief
  • Credit card 1 0.1% – 0% relief
  • Checking or 1 0.1% – 0% relief

How Home Point Financial Corporation's 839 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 746
Credit reporting, credit repair services, or other personal consumer reports 73
Debt collection 17
Payday loan 1
Credit card or prepaid card 1
Checking or savings account 1

Top States

State Complaints
FL 114
CA 97
NJ 55
TX 50
IL 39
GA 38
MA 37
NY 30
PA 28
VA 26
NC 24
OH 24
MD 20
AZ 18
RI 17
CO 16
TN 15
MO 15
IN 14
MI 14

Top Issues

Issue Complaints
Trouble during payment process 475
Struggling to pay mortgage 110
Incorrect information on your report 68
Applying for a mortgage or refinancing an existing mortgage 58
Closing on a mortgage 33
Problem with a credit reporting company's investigation into an existing problem 32
Application, originator, mortgage broker 12
Attempts to collect debt not owed 9
Loan servicing, payments, escrow account 8
Improper use of your report 7
Settlement process and costs 6
Credit decision / Underwriting 5
False statements or representation 3
Took or threatened to take negative or legal action 2
Loan modification,collection,foreclosure 2
Communication tactics 2
Credit monitoring or identity theft protection services 2
Problem with a company's investigation into an existing problem 1
Can't stop charges to bank account 1
Problem when making payments 1

Yearly Trend

Year Complaints Timely
2013 2 100%
2014 5 80%
2015 8 75%
2016 13 100%
2017 37 94.6%
2018 165 97.6%
2019 117 99.1%
2020 142 97.9%
2021 163 100%
2022 140 100%
2023 46 95.7%
2025 1 0%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Home Point Financial Corporation

Home Point Financial Corporation's 839 logged complaints reach a nationwide footprint - 45 states have at least one filing on record. 54.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2025-05-30.

Home Point Financial Corporation answers 98.1% of complaints inside the CFPB's tracked window and closes 97.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Home Point Financial Corporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Home Point Financial Corporation have?

839, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Home Point Financial Corporation respond to complaints on time?

98.1% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Home Point Financial Corporation?

"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.