CFPB · Single-product concentration
Global Recovery Group
114 CFPB complaints · 94.7% in "Debt collection" · top issue Communication tactics.
Global Recovery Group: 94.7% of 114 CFPB complaints sit in "Debt collection". Timely 38.6% · relief 4.4%. Allegations, not findings.
- Single-product concentration
- -83.3% filings 2013 to 2021
CFPB relief outcome brief
CCDB company global-recovery-group
4.4% relief · 38.6% timely · 114 filings · Debt collection
Same-product relief peers
Nearest relief peer: Phoenix Financial Services LLC (4.4% relief)
Global Recovery Group closes 4.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 114 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Global Recovery Group complaint mix by product
- Debt collection 108 94.7% – 5% relief
- Payday loan 5 4.4% – 0% relief
- Payday loan, 1 0.9% – 0% relief
How Global Recovery Group's 114 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 108 |
| Payday loan | 5 |
| Payday loan, title loan, or personal loan | 1 |
Where Global Recovery Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 24.6% of this company's filings
Global Recovery Group falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -83.3% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 28 |
| OH | 9 |
| IL | 8 |
| CA | 8 |
| TN | 7 |
| FL | 5 |
| VA | 4 |
| GA | 4 |
| MI | 3 |
| PA | 3 |
| LA | 3 |
| NC | 3 |
| MO | 2 |
| KY | 2 |
| SC | 2 |
| AZ | 2 |
| OR | 2 |
| MS | 2 |
| NH | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 40 |
| Taking/threatening an illegal action | 19 |
| Improper contact or sharing of info | 18 |
| Cont'd attempts collect debt not owed | 17 |
| Disclosure verification of debt | 7 |
| False statements or representation | 4 |
| Can't contact lender | 3 |
| Took or threatened to take negative or legal action | 3 |
| Applied for loan/did not receive money | 1 |
| Payment to acct not credited | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 6 | 100% |
| 2014 | 67 | 50.7% |
| 2015 | 18 | 22.2% |
| 2016 | 12 | 0% |
| 2017 | 7 | 0% |
| 2018 | 2 | 0% |
| 2020 | 1 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Global Recovery Group filings cluster in one product
Global Recovery Group's 114 logged complaints stay concentrated: only 34 states show a filing. Only 21.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2021-08-06.
Global Recovery Group answers 38.6% of complaints inside the CFPB's tracked window and closes 41.2% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Global Recovery Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Global Recovery Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 114.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 38.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Global Recovery Group (38.6% timely; 4.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration