CFPB · Lighter filing volume
GLA Collection Company, Inc.
1.0K CFPB complaints (light-volume third) · 33 states · top issue Attempts to collect debt not owed.
GLA Collection Company, Inc. is in the light-volume third with 1.0K CFPB complaints (ranks #341 of 342). Timely 99.4% · relief 0.6% · top product Debt collection. Allegations, not findings.
- Lighter filing volume
- +775% filings 2013 to 2026
CFPB relief outcome brief
CCDB company gla-collection-company-inc
0.6% relief · 99.4% timely · 1.0K filings · Debt collection
Same-product relief peers
Nearest relief peer: Credit Corp Solutions Inc. (0.6% relief)
GLA Collection Company, Inc. closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
GLA Collection Company, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (3/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
3 / 100 percentile-benchmarked
0.6% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.8% of complaints closed with an explanation to the consumer
Most of GLA Collection Company, Inc.'s 1.0K filings include narrative text
43.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
GLA Collection Company, Inc. complaint mix by product
- Debt collection 867 86.4% – 1% relief
- Credit reporting, 70 7.0% – 0% relief
- Credit reporting 58 5.8% – 0% relief
- Credit reporting 5 0.5% – 20% relief
- Debt or 3 0.3% – 0% relief
Lighter-volume mix: how GLA Collection Company, Inc.'s 1.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 867 |
| Credit reporting, credit repair services, or other personal consumer reports | 70 |
| Credit reporting or other personal consumer reports | 58 |
| Credit reporting | 5 |
| Debt or credit management | 3 |
Concentrated filing states for GLA Collection Company, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- KY
- 48.1% of this company's filings
GLA Collection Company, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 70
- +775% vs 2013
Volume vs. relief
Where GLA Collection Company, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, GLA Collection Company, Inc. files more complaint volume than 0% of them, and closes complaints with relief more often than 35% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,003 · Closed with relief: 0.6%
Top States
| State | Complaints |
|---|---|
| KY | 482 |
| IN | 238 |
| FL | 63 |
| OH | 49 |
| TX | 29 |
| TN | 26 |
| GA | 21 |
| SC | 13 |
| IL | 12 |
| CA | 11 |
| NC | 8 |
| AL | 4 |
| AZ | 3 |
| MI | 3 |
| VA | 3 |
| CO | 3 |
| OK | 3 |
| NJ | 2 |
| PA | 2 |
| LA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 309 |
| Written notification about debt | 183 |
| False statements or representation | 98 |
| Took or threatened to take negative or legal action | 76 |
| Cont'd attempts collect debt not owed | 74 |
| Incorrect information on your report | 62 |
| Communication tactics | 62 |
| Disclosure verification of debt | 51 |
| Problem with a credit reporting company's investigation into an existing problem | 23 |
| Problem with a company's investigation into an existing problem | 20 |
| Improper use of your report | 19 |
| Improper contact or sharing of info | 6 |
| Threatened to contact someone or share information improperly | 5 |
| Incorrect information on credit report | 4 |
| Taking/threatening an illegal action | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Electronic communications | 1 |
| Confusing or missing disclosures | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 8 | 87.5% |
| 2014 | 37 | 100% |
| 2015 | 45 | 91.1% |
| 2016 | 55 | 98.2% |
| 2017 | 95 | 100% |
| 2018 | 54 | 100% |
| 2019 | 70 | 100% |
| 2020 | 76 | 100% |
| 2021 | 92 | 100% |
| 2022 | 76 | 100% |
| 2023 | 59 | 100% |
| 2024 | 86 | 100% |
| 2025 | 180 | 100% |
| 2026 | 70 | 100% |
Source: CFPB Consumer Complaint Database
GLA Collection Company, Inc. in the light-volume third
GLA Collection Company, Inc.'s 1,003 logged complaints stay concentrated: only 33 states show a filing. 43.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#341 of 342).
GLA Collection Company, Inc. answers 99.4% of complaints inside the CFPB's tracked window and closes 98.8% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about GLA Collection Company, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for GLA Collection Company, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for GLA Collection Company, Inc. (#341 of 342; 99.4% timely; 0.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume