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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a charge-off listed as open 3
a charged off designation without supporting documentation This misreporting misrepresents my creditworthiness and has potentially harmful consequences on my financial profile. I am requesting the CFPB investigate this matter and ensure that Equifax : XXXX. Provides clear 1
a Chase customer service supervisor located in XXXX XXXX 1
a Chase representative 1
a Chase Sapphire Reserve credit card. In order to receive the promotion 1
a Chase XXXX XXXX. 1
a cheaper option may appear for XX/XX/year> at {$460.00} 1
a check cashing service 1
a check in the amount of over {$200.00} should be available after two business days. Still 1
a check services compan 1
a check services company 1
a check services company shall 1
a check services company shall not report to a national consumer reporting agency described in section 1681a ( p ) of this title 483
a check services company shall not report to a national consumer reporting agency described in section 603 ( p ) 3
a check services company shall not report to a national consumer reporting agency described in section XXXX ( p ) of this title 122
a check services company shall not report to a national consumer reporting agency described in section XXXXa ( p ) of this title 1
a check services company shall not report to a national consumer reporting agency described in section. 65
a check was made out to the estate of XXXX XXXX for {$9600.00} on XXXX/XXXX/XXXX. The statement showed that payments totaling {$3900.00} were applied to attorney fees 1
a check will be mailed to my address at XXXX XXXX XXXX XXXX 1
a check will be sent within 7 days 1
A Citi manager purchase of junk bonds that they wanted to remove from their balance sheet with our savings ; That crime was confessed by the Citi official who did it and by our another account officer whose confession was recorded in its entirety by Citi systems. The responsibility of extracting money without authorization was the first criminal act that we suffered 1
a Citi representative made a mistake while setting automatic payments and linking an unexisting account over the phone. Then 1
a civil action alleging a violation of section 1 or 3 of the Sherman Act [ 15 U.S.C . 1 1
a claim I filed with the CFPB against XXXX resulted in a response that shifted the responsibility back onto the Bank of America ( see attachment ). I am therefore requesting assistance from the CFPB for the return of the {$3500.00} from the Bank of America.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
a claim I vehemently dispute. 1
a claim that I knew to be entirely bogus 1
a claim that seems fictitious 1
a claim was denied because one contract did not have the contractor 's zip code. A revised copy of the document was uploaded 1
A claims examiner will be reviewing your information and contacting you within 5 business days to outline the next steps of the process. That examiner '' never contacted me 1
a class action suit 3
a class-action lawsuit should be instituted to recover all excessive charges levied on patients since XXXX came into existence.,,Collection Bureau of America Ltd.,CA,95124,Older American,Consent provided,Web,2016-10-31,Closed,Yes,Yes,2187017 1
a clear case of dual tracking ''. 1
a clear departure from the original intent. 1
a clear indication of data unreliability and unlawful furnishing. 1
a clear one month and XXXX weeks after I had moved out 1
a clear prejudice against us 1
a clear violation of 15 U.S.C. 1681i ( a ). 1
a clear violation of privacy of customers. 1
a clear violation of process by PHH. Details about the letters that PHH submitted in its XX/XX/XXXX response follow : Letter XXXX : XX/XX/year> Important Information for Successor-in-Interest Addressed to and not received by XXXX 1
a clear violation of the Fair Credit Billing Act. 1
a clear violation of their statutory duties. 2
a clear violation of UCC 679.611s reasonable notification requirement. My Evidence of Lack of Notice includes an MBFS Important Notice email from XX/XX/XXXX 1
a clear violation of XXXX state law regarding the collection of disputed debts. According to CCS representative XXXX XXXX 1
a clear violation. I expect prompt attention and full compliance with the aforementioned provisions. Failure to do so may compel legal action. Given the comprehensive evidence I have provided 2
a clerical assistant in her office wanted to see my driver 's license. I refused to give it to her. She claimed that she wanted to see a photo ID but then when I offered my passport 1
a client since XX/XX/XXXX 1
a close confidant of President Donald Trumps 1
a close out check was mailed on XX/XX/2018 1
a clumsy ploy to hide evidence of fraud and of the Misrepresentation. There is no contract at all between the parties. There was an habitual payment as the result of deception rather than acceptance 1
a cold transfer to a branch 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.