CFPB · Single-product concentration
Franklin First Financial, Ltd
21 CFPB complaints · 85.7% in "Mortgage" · top issue Application, originator, mortgage broker.
Franklin First Financial, Ltd: 85.7% of 21 CFPB complaints sit in "Mortgage". Timely 61.9% · relief 19%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2014 to 2021
CFPB relief outcome brief
CCDB company franklin-first-financial-ltd
19% relief · 61.9% timely · 21 filings · Mortgage
Same-product relief peers
Nearest relief peer: M&T Bank Corporation (19.4% relief)
Franklin First Financial, Ltd closes 19% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 21 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin First Financial, Ltd complaint mix by product
- Mortgage 18 85.7% – 22% relief
- Payday loan, 1 4.8% – 0% relief
- Credit reporting, 1 4.8% – 0% relief
- Debt collection 1 4.8% – 0% relief
How Franklin First Financial, Ltd's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
Concentrated filing states for Franklin First Financial, Ltd
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 61.9% of this company's filings
Franklin First Financial, Ltd falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -66.7% vs 2014
Top States
| State | Complaints |
|---|---|
| NY | 13 |
| CA | 1 |
| RI | 1 |
| NJ | 1 |
| FL | 1 |
| AL | 1 |
| MS | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 6 |
| Trouble during payment process | 5 |
| Loan servicing, payments, escrow account | 2 |
| Closing on a mortgage | 2 |
| Loan modification,collection,foreclosure | 1 |
| Credit decision / Underwriting | 1 |
| Struggling to pay mortgage | 1 |
| Problem when making payments | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 100% |
| 2017 | 1 | 0% |
| 2018 | 4 | 75% |
| 2019 | 2 | 0% |
| 2020 | 3 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Franklin First Financial, Ltd filings cluster in one product
Franklin First Financial, Ltd's 21 logged complaints stay concentrated: only 8 states show a filing. Only 28.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2021-05-01.
Franklin First Financial, Ltd answers 61.9% of complaints inside the CFPB's tracked window and closes 47.6% with a written explanation. 19% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin First Financial, Ltd.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin First Financial, Ltd: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 61.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin First Financial, Ltd (61.9% timely; 19% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration