Total complaints
19
Filed since 2014
2026 data Public-data reference. official source
FRANKLIN FIRST FINANCIAL, LTD
19 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
19 consumer complaints filed with the CFPB
This profile shows FRANKLIN FIRST FINANCIAL, LTD's complaint history from CFPB public records. 19 consumers have filed complaints since 2014. The company has a 57.9% timely response rate and has provided relief in 15.8% of cases.
19
Total Complaints
57.9%
Timely Response
10.5%
Disputed
15.8%
Relief Provided
7
States Active
2014
Since
Timely response
57.9%
CFPB-tracked response window
Relief rate
15.8%
Closed with monetary or non-monetary relief
Timely response rate 57.9%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 15.8%
Industry median
Share closed with monetary or non-monetary relief.
FRANKLIN FIRST FINANCIAL, LTD complaint mix by product
- Mortgage 16 84.2% – 19% relief
- Credit reporting, 1 5.3% – 0% relief
- Debt collection 1 5.3% – 0% relief
- Payday loan, 1 5.3% – 0% relief
How FRANKLIN FIRST FINANCIAL, LTD's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 12 |
| FL | 1 |
| CA | 1 |
| MS | 1 |
| TN | 1 |
| NJ | 1 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 6 |
| Trouble during payment process | 5 |
| Closing on a mortgage | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Took or threatened to take negative or legal action | 1 |
| Loan servicing, payments, escrow account | 1 |
| Loan modification,collection,foreclosure | 1 |
| Struggling to pay mortgage | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 100% |
| 2015 | 2 | 100% |
| 2016 | 3 | 100% |
| 2017 | 1 | 0% |
| 2018 | 4 | 75% |
| 2019 | 2 | 0% |
| 2020 | 3 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FRANKLIN FIRST FINANCIAL, LTD
FRANKLIN FIRST FINANCIAL, LTD has accumulated 19 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2021-05-01, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FRANKLIN FIRST FINANCIAL, LTD reports a 57.9% timely-response rate and has closed 47.4% of cases with a written explanation to the consumer. 15.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 10.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Application, originator, mortgage broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FRANKLIN FIRST FINANCIAL, LTD: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FRANKLIN FIRST FINANCIAL, LTD have?
FRANKLIN FIRST FINANCIAL, LTD has received 19 consumer complaints filed with the Consumer Financial Protection Bureau.
Does FRANKLIN FIRST FINANCIAL, LTD respond to complaints on time?
FRANKLIN FIRST FINANCIAL, LTD has a 57.9% timely response rate to CFPB complaints.
What is the most common complaint about FRANKLIN FIRST FINANCIAL, LTD?
The most common issue reported against FRANKLIN FIRST FINANCIAL, LTD is "Application, originator, mortgage broker" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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