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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a Bank manager at the HSBC Branch on XXXX XXXX XXXX XXXX 1
a bank may request additional details from its customer 1
a Bank of America associates stated claim was denied in XX/XX/XXXX 1
a Bank of America representative was unable to provide a definite answer 1
a bank statement from the bank I had transferred the money from to show that we owned the account 1
a bank who has a track record of getting caught with illegal activity against its own customers. 1
a bank who has a track record of getting caught with illegal activity against its own customers. This is a violation of the Fair Credit Reporting Act ( FCRA ) 1
a banka statement 1
a banker 1
a battle 1
a better system to stop this from further happening. Its a serious consumer safety concern and negligence from all companies involved. Leaving space for this to keep happening and more victims. Zelle had a lack of accountability and is neglecting their power as a company. Saying everything is the consumers fault.,,Early Warning Services 1
a bill 2
a Bill of Sale confirming the debts transfer 2
a bill of sale to our Borrower for {$10.00} 1
a blueprint for our future. There are some who say it is a coroners report that will lead to our demise. 1
a BOA representative told me I had to answer so-called security questions for her to make the card work as advertised again. BOA frequently uses garbage for security purposes 1
a bone-crushing multiplication of additional overdraft penalties is categorically assured. Applying Deposits Last : Over time 1
a borrower can end up trapped by an escalating debt burden.2 Asset-based lending and equity stripping : The lender grants a loan based on your asset 1
a borrower of their own collateral security. 1
a box of wipes 1
a breach on information on XXXX XXXX accounts. If a full-blown tech company can get hacked 1
a breakdown of each of the payment options along with information on whether the principal balance will increase 1
a breakdown of the total amount due 1
a broken toilet 1
a bulk of which is outsourced 1
a bunch of pre-bankruptcy ( 12 yrs ago ) info that had been cleared off years ago 1
a business can be held liable for making false or misleading statements about its products or services 1
a business entity that has provided credit to 2
a business of Citigroup XXXX 1
a C/O ( charge off ) status is reported 1
a California Company filed a fraudulent assignment of Deed of Trust in XXXX XXXX. XXXX XXXX retroactively attached our mortgage to a securitized trust that was closed and sold to investors 5 years earlier 1
a call 1
a call placed on XXXX XXXX 1
a call that was recorded by me after informing the other party 1
a callback 2
a Capital One XXXX charge for {$270.00} 1
a car loan 1
a car payment on my behalf or paid 1
a card that remains inactivated due to the ongoing dispute. 3
a card used primarily by lower income people. I am working again 1
a case manager for a case # XXXX generated on XX/XX/XXXX by XXXX XXXX XXXX Therefore 1
a case manager from the Executive Office calls me back to say that the best route is to communicate with the Assumption team 1
a cash advance 1
a cashier 's check for the full amount of funds in my IOLTA account - A copy of this check is attached hereto. I proceeded to deposit this check into my new IOLTA account on XX/XX/XXXX and there was a hold placed on these funds. The next day ( XX/XX/XXXX ) 1
a cashiers check was issued for the balance of the account that was going to be closed so that those funds could be deposited in the new account I opened for myself over the internet. Eventually I walked out of the bank with a receipt showing a balance in the new account. The former account was not closed at that time 1
a catch XXXX. How can they have it both ways and this be legal?,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,WI,531XX,,Consent provided,Web,2016-04-21,Closed with monetary relief,Yes,No,1891439 1
a charge off is a certificate of indebtedness 11
a charge off must be reported to the IRS.despite repeated requests 2
a charge was made to XXXX XXXX XXXX for {$2.00}. Finally 1
a charge-off indicates a creditor has written off the debt as a loss and closed the account. Yet 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.